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NPS
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Wholesale
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About Wholesale's Brand
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Wholesale NPS
Wholesale's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Wholesale's customers would recommend using the product based on a scale of -100 to 100.
Wholesale Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Wholesale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Apr 2023 20 | Apr 2023 | 20 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 15 | Feb 2024 | 15 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wholesale Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Wholesale users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wholesale Product Quality
3.8/5
Wholesale has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Wholesale's overall Product Quality score rated by its users and customers.
Wholesale Product Information
Wholesale’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Wholesale Pricing
Wholesale ROI & Value For Money
3.6/5
Wholesale has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Wholesale Customer Satisfaction (CSAT)
Wholesale Customer Satisfaction (CSAT) Score
75 / 100
Wholesale has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wholesale Customer Service
3.8/5
Wholesale has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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Wholesale as an Employer
4.3/5
Wholesale has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wholesale scored a 0 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Wholesale would recommend the brand to a friend. ENPS measures how likely Wholesale employees would recommend working at Wholesale to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 76% | Promoters |
|---|---|
| 7% | Passive |
| 17% | Detractors |
