-9
NPS
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GreenSky
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About GreenSky's Brand
"GreenSky specializes in providing support services for consumer credit in the home improvement, retail and healthcare industries."
Brand at a Glance
57%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
GreenSky NPS
GreenSky's Net Promoter Score (NPS) is a -9 with 39% Promoters, 13% Passives, and 48% Detractors. Net Promoter Score tracks whether GreenSky's customers would recommend using the product based on a scale of -100 to 100.
GreenSky Overall NPS
| 39% | Promoters |
|---|---|
| 13% | Passives |
| 48% | Detractors |
GreenSky NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -22 | Jan 2022 | -22 |
Feb 2022 -20 | Feb 2022 | -20 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 -1 | Apr 2022 | -1 |
Aug 2022 -1 | Aug 2022 | -1 |
Sep 2022 6 | Sep 2022 | 6 |
Feb 2023 5 | Feb 2023 | 5 |
Jun 2023 0 | Jun 2023 | 0 |
Apr 2024 -5 | Apr 2024 | -5 |
Jun 2024 -9 | Jun 2024 | -9 |
Oct 2024 -6 | Oct 2024 | -6 |
Mar 2025 -8 | Mar 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GreenSky NPS by Gender
GreenSky's NPS was rated -40 by Male customers on Comparably.
Male
-40
GreenSky's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
GreenSky's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GreenSky NPS by Ethnicity
GreenSky's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
GreenSky NPS by Age
GreenSky's NPS was rated -34 points by customers ages 51-55 on Comparably.
GreenSky NPS by Usage
GreenSky's NPS was rated the highest by customers who have used GreenSky's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
GreenSky Customer Reviews
Out of the 3 GreenSky customer reviews 1 was positive and 2 were constructive. GreenSky customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
GreenSky Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of GreenSky users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GreenSky Customer Loyalty Score by Gender
GreenSky's Customer Loyalty score was rated 46 by Male customers on Comparably.
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Male
46%
Yes
Female
N/A
Yes
GreenSky Customer Loyalty Score by Ethnicity
GreenSky's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GreenSky.
28
out of 100
Caucasian
GreenSky Customer Loyalty Score by Age
GreenSky's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GreenSky.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
GreenSky Customer Loyalty Score by Usage
GreenSky's Customer Loyalty score was rated the highest by customers who have used GreenSky's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GreenSky Product Quality
2.7/5
GreenSky has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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GreenSky Product Information
GreenSky’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://greenskycredit.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
FinTech
Small Business Services
Quick Insights into GreenSky Product Quality
GreenSky's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used GreenSky's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked GreenSky's Product Quality.
Ranked GreenSky Product Quality the Highest
Ranked GreenSky Product Quality the Lowest
GreenSky Product Quality Score by Gender
GreenSky's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GreenSky.
Male
2.5/5
Female
N/A
GreenSky Product Quality Score by Ethnicity
GreenSky's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GreenSky.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
GreenSky Product Quality Score by Age
GreenSky's Product Quality score was rated 2.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GreenSky.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
GreenSky Product Quality Score by Usage
GreenSky's Product Quality score was rated the highest by customers who have used GreenSky's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GreenSky Pricing
GreenSky ROI & Value For Money
2.8/5
GreenSky has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into GreenSky ROI
GreenSky's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used GreenSky's products/services for Less than 1 Year.
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Ranked GreenSky ROI the Highest
Ranked GreenSky ROI the Lowest
GreenSky ROI Score by Gender
GreenSky's ROI score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GreenSky.
Male
2.4/5
Female
N/A
GreenSky ROI Score by Ethnicity
GreenSky's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GreenSky.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
GreenSky ROI Score by Age
GreenSky's ROI score was rated 2.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GreenSky.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
GreenSky ROI Score by Usage
GreenSky's ROI score was rated 2 stars by customers who have used GreenSky's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GreenSky Customer Satisfaction (CSAT)
GreenSky Customer Satisfaction (CSAT) Score
69 / 100
GreenSky has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GreenSky Customer Satisfaction
GreenSky's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked GreenSky Customer Satisfaction the Highest
GreenSky Customer Satisfaction Score by Gender
GreenSky's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GreenSky.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
GreenSky Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GreenSky's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GreenSky.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
GreenSky Customer Service
2.6/5
GreenSky has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About GreenSky's Customer Service
Address
Atlanta, GA United States of America
Website
http://greenskycredit.com
Quick Insights into GreenSky Customer Service
GreenSky's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used GreenSky's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked GreenSky's Customer Service score.
Ranked GreenSky Customer Service the Highest
Ranked GreenSky Customer Service the Lowest
GreenSky Customer Service Score by Gender
GreenSky's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GreenSky.
Male
2.7/5
Female
N/A
GreenSky Customer Service Score by Ethnicity
GreenSky's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GreenSky.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
GreenSky Customer Service Score by Age
GreenSky's Customer Service score was rated 2.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GreenSky.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
GreenSky Customer Service Score by Usage
GreenSky's Customer Service score was rated the highest by customers who have used GreenSky's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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GreenSky as an Employer
2.6/5
GreenSky has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
GreenSky scored a -9 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of GreenSky would recommend the brand to a friend. ENPS measures how likely GreenSky employees would recommend working at GreenSky to a friend.
Net Promoter Score
-9
NPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 20% | Promoters |
|---|---|
| 21% | Passive |
| 59% | Detractors |
