6
NPS
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momo
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About momo's Brand
Momo is an ewallet and payments app that allows users to pay online and transfer money to each other digitally.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
momo NPS
momo's Net Promoter Score (NPS) is a 6 with 34% Promoters, 38% Passives, and 28% Detractors. Net Promoter Score tracks whether momo's customers would recommend using the product based on a scale of -100 to 100.
momo Overall NPS
| 34% | Promoters |
|---|---|
| 38% | Passives |
| 28% | Detractors |
momo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 18 | Oct 2022 | 18 |
Nov 2022 10 | Nov 2022 | 10 |
Dec 2022 20 | Dec 2022 | 20 |
Jan 2023 13 | Jan 2023 | 13 |
Apr 2023 12 | Apr 2023 | 12 |
Dec 2023 13 | Dec 2023 | 13 |
Feb 2024 8 | Feb 2024 | 8 |
Jun 2024 12 | Jun 2024 | 12 |
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 6 | Oct 2024 | 6 |
Oct 2025 6 | Oct 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
momo NPS by Gender
Female customers rated momo's NPS 11 points higher than Male customers.
Male
-1
momo's NPS was rated -1 by Male customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Female
10
momo's NPS was rated 10 by Female customers on Comparably.
40%
Promoters
30%
Passives
30%
Detractors
momo NPS by Ethnicity
momo's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
momo NPS by Age
momo's NPS was rated 7 points by customers ages 18-25 on Comparably.
momo NPS by Usage
momo's NPS was rated 9 points by customers who have used momo's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 9 | 1 to 2 Years | 9 |
momo Customer Reviews
Out of the 2 momo customer reviews 1 was positive and 1 was constructive. momo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
momo Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of momo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
momo Customer Loyalty Score by Gender
Male customers rated momo's Customer Loyalty score 5% higher than Female customers.
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Male
78%
Yes
Female
73%
Yes
momo Customer Loyalty Score by Ethnicity
momo's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of momo.
82
out of 100
Asian or Pacific Islander
momo Customer Loyalty Score by Age
momo's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of momo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
momo Customer Loyalty Score by Usage
momo's Customer Loyalty score was rated 75% by customers who have used momo's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
momo Customer Loyalty Score by Industry
momo's Customer Loyalty score was rated 100% by Public Relations and Communications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
momo Product Quality
3.5/5
momo has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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momo Product Information
momo’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Public Relations and Communications industry rated momo's product the highest.
- Website
- https://momo.vn
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Quick Insights into momo Product Quality
momo's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked momo Product Quality the Highest
Ranked momo Product Quality the Lowest
momo Product Quality Score by Gender
Male customers rated momo's Product Quality score 0.2 stars higher than Female customers.
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Male
3.6/5
Female
3.4/5
momo Product Quality Score by Ethnicity
momo's Product Quality score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of momo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
momo Product Quality Score by Age
momo's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of momo.
0
1
2
3
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| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
momo Product Quality Score by Usage
momo's Product Quality score was rated 3.5 stars by customers who have used momo's products/services for 1 to 2 Years.
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momo Product Quality Score by Industry
momo's Product Quality score was rated 3.4 stars by Public Relations and Communications industry customers.
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momo Pricing
momo ROI & Value For Money
3.5/5
momo has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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momo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Public Relations and Communications industry.
Quick Insights into momo ROI
momo's ROI score was rated highest by customers from the Public Relations and Communications industry, and rated lowest by Female customers.
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Ranked momo ROI the Highest
Ranked momo ROI the Lowest
momo ROI Score by Gender
Male customers rated momo's ROI score 0.1 stars higher than Female customers.
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Male
3.5/5
Female
3.4/5
momo ROI Score by Ethnicity
momo's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of momo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
momo ROI Score by Age
momo's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of momo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
momo ROI Score by Usage
momo's ROI score was rated 3.6 stars by customers who have used momo's products/services for 1 to 2 Years.
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momo ROI Score by Industry
momo's ROI score was rated 4 stars by Public Relations and Communications industry customers.
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momo Customer Satisfaction (CSAT)
momo Customer Satisfaction (CSAT) Score
83 / 100
momo has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
72%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into momo Customer Satisfaction
momo's Customer Satisfaction score was rated highest by customers who have used momo's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked momo Customer Satisfaction the Highest
Ranked momo Customer Satisfaction the Lowest
momo Customer Satisfaction Score by Gender
Female customers rated momo's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of momo.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
momo Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
momo's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of momo.
100 / 100
Very Satisfied
22%
Satisfied
78%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
momo Customer Satisfaction Score by Age
momo's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of momo.
0
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
momo Customer Satisfaction Score by Usage
momo's Customer Satisfaction score was rated 100 points by customers who have used momo's products/services for 1 to 2 Years.
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momo Customer Service
3.6/5
momo has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About momo's Customer Service
Address
L?u M, Tòa nhà Petroland, s? 12, ???ng Tân Trào,, Ph??ng Tân Phú, Qu?n 7, Thành ph?, Belding, MI United States of America
Website
https://momo.vn
Phone Number
(085)414-7667
Quick Insights into momo Customer Service
momo's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked momo Customer Service the Highest
Ranked momo Customer Service the Lowest
momo Customer Service Score by Gender
Female customers rated momo's Customer Service score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
momo Customer Service Score by Ethnicity
momo's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of momo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
momo Customer Service Score by Age
momo's Customer Service score was rated 3.7 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
momo Customer Service Score by Usage
momo's Customer Service score was rated 3.6 stars by customers who have used momo's products/services for 1 to 2 Years.
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momo Customer Service Score by Industry
momo's Customer Service score was rated 3.7 stars by Public Relations and Communications industry customers.
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Consumer vs. Employees
momo scored a 6 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of momo would recommend the brand to a friend. ENPS measures how likely momo employees would recommend working at momo to a friend.
Net Promoter Score
6
NPS Score
| 34% | Promoters |
|---|---|
| 38% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
