50
NPS
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CCS
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About CCS' Brand
CCS is the original online skate shop. Home of the iconic catalog that brings you all the best products straight to your door
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
CCS NPS
CCS's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether CCS's customers would recommend using the product based on a scale of -100 to 100.
CCS Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
CCS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Aug 2023 50 | Aug 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CCS Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of CCS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CCS Product Quality
4/5
CCS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CCS' overall Product Quality score rated by its users and customers.
CCS Product Information
CCS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://shop.ccs.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Sports & Entertainment
CCS Pricing
CCS ROI & Value For Money
4/5
CCS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CCS Customer Satisfaction (CSAT)
CCS Customer Satisfaction (CSAT) Score
100 / 100
CCS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CCS Customer Service
4/5
CCS has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About CCS's Customer Service
Address
310 Forest Grove Dr, Richardson, TX United States of America
Website
https://shop.ccs.com/
Phone Number
+1 760-729-1228
Consumer vs. Employees
CCS scored a 50 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of CCS would recommend the brand to a friend. ENPS measures how likely CCS employees would recommend working at CCS to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 40% | Promoters |
|---|---|
| 35% | Passive |
| 25% | Detractors |
