USC NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

USC

Marketing or Exec? Claim Your Free Account

USC

Rate this Brand

About USC's Brand

The University of Southern California is a leading private research university located in Los Angeles — a global center for arts, technology and business.

Brand at a Glance

62%

Customer Loyalty

3.6/5

Product Quality

3.3/5

Pricing

3.4/5

Customer Service

USC NPS

USC's Net Promoter Score (NPS) is a 10 with 42% Promoters, 26% Passives, and 32% Detractors. Net Promoter Score tracks whether USC's customers would recommend using the product based on a scale of -100 to 100.

USC Overall NPS

NPS

42%	Promoters
26%	Passives
32%	Detractors

USC NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 9	Jan 2023	9
Feb 2023 9	Feb 2023	9
Apr 2023 4	Apr 2023	4
May 2023 3	May 2023	3
Jun 2023 5	Jun 2023	5
Aug 2023 11	Aug 2023	11
Sep 2023 9	Sep 2023	9
Oct 2023 8	Oct 2023	8
Dec 2023 8	Dec 2023	8
Jan 2024 8	Jan 2024	8
Feb 2024 10	Feb 2024	10
Feb 2025 8	Feb 2025	8

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

USC NPS by Gender

Male customers rated USC's NPS 23 points higher than Female customers.

Male

-11

USC's NPS was rated -11 by Male customers on Comparably.

33%

Promoters

23%

Passives

44%

Detractors

Female

-34

USC's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

USC NPS by Ethnicity

USC's NPS was rated 0 points by both Asian or Pacific Islander and Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Asian or Pacific Islander 0	Asian or Pacific Islander	0

USC NPS by Age

USC's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

34%

33%

26-30

33%

67%

31-35

50%

USC NPS by Usage

USC's NPS was rated the highest by customers who have used USC's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -17	1 to 2 Years	-17
2 to 5 Years 34	2 to 5 Years	34

USC Customer Reviews

USC Customer Loyalty

62%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

62% of USC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

62%

38%

USC Customer Loyalty Score by Gender

Female customers rated USC's Customer Loyalty score 10% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of USC.

Male

60%

Yes

Female

70%

Yes

USC Customer Loyalty Score by Ethnicity

USC's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of USC.

out of 100

Caucasian

out of 100

Asian or Pacific Islander

USC Customer Loyalty Score by Age

USC's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of USC.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 70%	26-30	70%
31-35 33%	31-35	33%

USC Customer Loyalty Score by Usage

USC's Customer Loyalty score was rated the highest by customers who have used USC's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	70%
2 to 5 Years	40%

USC Customer Loyalty Score by Industry

USC's Customer Loyalty score was rated 40% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	40%

USC Product Quality

3.6/5

USC has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock USC's overall Product Quality score rated by its users and customers.

USC Product Information

USC’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated USC's product the highest.

Website: https://www.usc.edu/

Company Size: 5,001-10,000 Employees

Industry

Education

Quick Insights into USC Product Quality

USC's Product Quality score was rated highest by customers who have used USC's products/services for 2 to 5 Years, and rated lowest by customers ages 26-30.

Sign Up to unlock insights into how customers have ranked USC's Product Quality.

Ranked USC Product Quality the Highest

2 to 5 Years	3.1
31-35	3
Asian or Pacific Islander	3

Ranked USC Product Quality the Lowest

1 to 2 Years	2.9
Male	2.9
26-30	2.3

USC Product Quality Score by Gender

Female customers rated USC's Product Quality score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of USC.

Male

2.9/5

Female

3/5

USC Product Quality Score by Ethnicity

USC's Product Quality score was rated 3 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of USC.

Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 3	Asian or Pacific Islander	3

USC Product Quality Score by Age

USC's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of USC.

Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 2.3	26-30	2.3
31-35 3	31-35	3

USC Product Quality Score by Usage

USC's Product Quality score was rated the highest by customers who have used USC's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

1 to 2 Years	2.9
2 to 5 Years	3.1

USC Product Quality Score by Industry

USC's Product Quality score was rated 2.8 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.8

USC Pricing

USC ROI & Value For Money

3.3/5

USC has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

Sign Up to unlock USC's overall ROI score rated by its users and customers.

USC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into USC ROI

USC's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 26-30.

Sign Up to unlock insights into how customers have ranked USC's ROI score.

Ranked USC ROI the Highest

31-35	3.2
2 to 5 Years	3.1
Female	3

Ranked USC ROI the Lowest

Asian or Pacific Islander	2.6
Male	2.6
26-30	1.8

USC ROI Score by Gender

Female customers rated USC's ROI score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of USC.

Male

2.6/5

Female

3/5

USC ROI Score by Ethnicity

USC's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of USC.

Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6

USC ROI Score by Age

USC's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full ROI by Age data of USC.

Summary	Age	Score
18-25 2.6	18-25	2.6
26-30 1.8	26-30	1.8
31-35 3.2	31-35	3.2

USC ROI Score by Usage

USC's ROI score was rated the highest by customers who have used USC's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years	2.7
2 to 5 Years	3.1

USC ROI Score by Industry

USC's ROI score was rated 3 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3

USC Customer Satisfaction (CSAT)

USC Customer Satisfaction (CSAT) Score

68 / 100

USC has an overall Customer Satisfaction score of 68 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	35%
Satisfied	33%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	7%
Very Dissatisfied	10%

Very Satisfied

35%

Satisfied

33%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into USC Customer Satisfaction

USC's Customer Satisfaction score was rated highest by customers who have used USC's products/services for 1 to 2 Years, and rated lowest by customers who have used USC's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked USC's Customer Satisfaction.

Ranked USC Customer Satisfaction the Highest

1 to 2 Years	80%
18-25	67%
Male	63%

Ranked USC Customer Satisfaction the Lowest

31-35	50%
Caucasian	50%
2 to 5 Years	33%

USC Customer Satisfaction Score by Gender

USC's Customer Satisfaction score was rated 63 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of USC.

63 / 100

Male

	Very Satisfied	25%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	37%

USC Customer Satisfaction Score by Ethnicity

Caucasian
50%
Asian or Pacific Islander
60%

CSAT according to Caucasian

USC's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of USC.

50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to Asian or Pacific Islander

USC's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of USC.

60 / 100

Very Satisfied	0%
Satisfied	60%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

Satisfied

60%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

USC Customer Satisfaction Score by Age

USC's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of USC.

100

Breakdown

Age

Score

18-25

67%

31-35

50%

USC Customer Satisfaction Score by Usage

USC's Customer Satisfaction score was rated the highest by customers who have used USC's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

1 to 2 Years	80
2 to 5 Years	33

USC Customer Satisfaction Score by Industry

USC's Customer Satisfaction score was rated 33 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "USC Customer Satisfaction Score by Industry",
	"text": "USC's Customer Satisfaction score was rated 33 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "USC's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		}
	]
}

Tech	33

USC Customer Service

3.4/5

USC has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock USC's overall Customer Service score rated by its users and customers.

About USC's Customer Service

Address

Los Angeles, CA 90089

Website

https://www.usc.edu/

Phone Number

213-740-2311

USC's Social Links

Quick Insights into USC Customer Service

USC's Customer Service score was rated highest by customers who have used USC's products/services for 1 to 2 Years, and rated lowest by customers who have used USC's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked USC's Customer Service score.

Ranked USC Customer Service the Highest

1 to 2 Years	3.3
Asian or Pacific Islander	3.1
Female	3

Ranked USC Customer Service the Lowest

Caucasian	2.7
26-30	2.5
2 to 5 Years	2.3

USC Customer Service Score by Gender

USC's Customer Service score was rated 3 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of USC.

Male

3/5

Female

3/5

USC Customer Service Score by Ethnicity

USC's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of USC.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1

USC Customer Service Score by Age

USC's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of USC.

100

Summary	Age	Customer Service Score
18-25 2.8	18-25	2.8
26-30 2.5	26-30	2.5
31-35 2.9	31-35	2.9

USC Customer Service Score by Usage

USC's Customer Service score was rated the highest by customers who have used USC's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	3.3
2 to 5 Years	2.3

USC Customer Service Score by Industry

USC's Customer Service score was rated 2.3 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.3

USC as an Employer

3.3/5

USC has a 3.3/5 stars for its overall company culture rated by their employees

top

25%

CEO of USC

Carol L. Folt

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

USC scored a 10 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of USC would recommend the brand to a friend. ENPS measures how likely USC employees would recommend working at USC to a friend.

Net Promoter Score

NPS Score

42%	Promoters
26%	Passive
32%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
22%	Passive
37%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail