33
NPS
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Brand Page
nakedwines.com
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About nakedwines.com's Brand
We connect you to independent winemakers so you can enjoy exclusive wines that you can't find anywhere else.
Brand at a Glance
64%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
nakedwines.com NPS
nakedwines.com's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether nakedwines.com's customers would recommend using the product based on a scale of -100 to 100.
nakedwines.com Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
nakedwines.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Jul 2020 0 | Jul 2020 | 0 |
Nov 2020 -25 | Nov 2020 | -25 |
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 17 | Apr 2021 | 17 |
May 2021 27 | May 2021 | 27 |
Sep 2021 38 | Sep 2021 | 38 |
Nov 2021 40 | Nov 2021 | 40 |
Dec 2021 27 | Dec 2021 | 27 |
Mar 2024 34 | Mar 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
nakedwines.com Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of nakedwines.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
nakedwines.com Product Quality
3.9/5
nakedwines.com has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock nakedwines.com's overall Product Quality score rated by its users and customers.
nakedwines.com Product Information
nakedwines.com’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://us.nakedwines.com
- Company Size
- 51-200 Employees
Industry
Beverage, Wine and Spirits
nakedwines.com Pricing
nakedwines.com ROI & Value For Money
3.7/5
nakedwines.com has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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nakedwines.com Customer Satisfaction (CSAT)
nakedwines.com Customer Satisfaction (CSAT) Score
67 / 100
nakedwines.com has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
nakedwines.com Customer Service
3.8/5
nakedwines.com has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock nakedwines.com's overall Customer Service score rated by its users and customers.
About nakedwines.com's Customer Service
Address
135 Gasser Drive Suite A, Napa, CA 94559
Website
http://us.nakedwines.com
Phone Number
18008134882
nakedwines.com as an Employer
3.7/5
nakedwines.com has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
nakedwines.com scored a 33 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of nakedwines.com would recommend the brand to a friend. ENPS measures how likely nakedwines.com employees would recommend working at nakedwines.com to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
