49
NPS
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Brand Page
Harvard
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About Harvard's Brand
Harvard University is a private university in Cambridge, Massachusetts, U.S., and a member of the Ivy League. Devoted to excellence in teaching and learning.
Brand at a Glance
64%
Customer Loyalty
3.7/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Harvard NPS
Harvard's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Harvard's customers would recommend using the product based on a scale of -100 to 100.
Harvard Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Harvard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 53 | Sep 2023 | 53 |
Oct 2023 56 | Oct 2023 | 56 |
Nov 2023 58 | Nov 2023 | 58 |
Jan 2024 53 | Jan 2024 | 53 |
Feb 2024 55 | Feb 2024 | 55 |
Mar 2024 56 | Mar 2024 | 56 |
Apr 2024 52 | Apr 2024 | 52 |
May 2024 53 | May 2024 | 53 |
Dec 2024 49 | Dec 2024 | 49 |
Feb 2025 46 | Feb 2025 | 46 |
Jun 2025 48 | Jun 2025 | 48 |
Sep 2025 48 | Sep 2025 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harvard NPS by Gender
Harvard's NPS was rated 67 by Male customers on Comparably.
Male
67
Harvard's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Harvard's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Harvard NPS by Ethnicity
Harvard's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Harvard NPS by Usage
Harvard's NPS was rated 100 points by customers who have used Harvard's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Harvard Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Harvard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harvard Customer Loyalty Score by Gender
Harvard's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Harvard.
Male
70%
Yes
Female
N/A
Yes
Harvard Customer Loyalty Score by Ethnicity
Harvard's Customer Loyalty score was rated 40% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Harvard.
40
out of 100
Asian or Pacific Islander
Harvard Customer Loyalty Score by Usage
Harvard's Customer Loyalty score was rated 70% by customers who have used Harvard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Harvard Product Quality
3.7/5
Harvard has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Harvard Product Information
Harvard’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.harvard.edu/
- Company Size
- 5,001-10,000 Employees
Industry
Education
Quick Insights into Harvard Product Quality
Harvard's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Harvard Product Quality the Highest
Harvard Product Quality Score by Gender
Harvard's Product Quality score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Harvard.
Male
4.8/5
Female
N/A
Harvard Product Quality Score by Ethnicity
Harvard's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Harvard.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Harvard Product Quality Score by Usage
Harvard's Product Quality score was rated 4.6 stars by customers who have used Harvard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Harvard Pricing
Harvard ROI & Value For Money
4.1/5
Harvard has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Harvard ROI
Harvard's ROI score was rated highest by customers who have used Harvard's products/services for Less than 1 Year.
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Ranked Harvard ROI the Highest
Harvard ROI Score by Gender
Harvard's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Harvard.
Male
3.8/5
Female
N/A
Harvard ROI Score by Ethnicity
Harvard's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Harvard.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Harvard ROI Score by Usage
Harvard's ROI score was rated 4.5 stars by customers who have used Harvard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Harvard Customer Satisfaction (CSAT)
Harvard Customer Satisfaction (CSAT) Score
78 / 100
Harvard has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
39%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harvard Customer Satisfaction
Harvard's Customer Satisfaction score was rated highest by Male customers.
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Ranked Harvard Customer Satisfaction the Highest
Harvard Customer Satisfaction Score by Gender
Harvard's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Harvard.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Harvard Customer Service
4.1/5
Harvard has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Harvard's overall Customer Service score rated by its users and customers.
About Harvard's Customer Service
Website
https://www.harvard.edu/
Phone Number
(617) 495-1000
Harvard's Social Links
Quick Insights into Harvard Customer Service
Harvard's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Harvard's Customer Service score.
Ranked Harvard Customer Service the Highest
Harvard Customer Service Score by Gender
Harvard's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Harvard.
Male
4.4/5
Female
N/A
Harvard Customer Service Score by Ethnicity
Harvard's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Harvard.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Harvard Customer Service Score by Usage
Harvard's Customer Service score was rated 4.6 stars by customers who have used Harvard's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Harvard as an Employer
3.7/5
Harvard has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Harvard scored a 49 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Harvard would recommend the brand to a friend. ENPS measures how likely Harvard employees would recommend working at Harvard to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
