100
NPS
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Marrick Medical
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About Marrick Medical's Brand
Marrick Medical provides technology based funding and asset management solutions for the healthcare sector.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Marrick Medical NPS
Marrick Medical's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Marrick Medical's customers would recommend using the product based on a scale of -100 to 100.
Marrick Medical Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Marrick Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marrick Medical Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Marrick Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marrick Medical Product Quality
4.1/5
Marrick Medical has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Marrick Medical's overall Product Quality score rated by its users and customers.
Marrick Medical Product Information
Marrick Medical’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.marrick.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Marrick Medical Pricing
Marrick Medical ROI & Value For Money
4/5
Marrick Medical has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Marrick Medical's overall ROI score rated by its users and customers.
Marrick Medical Customer Satisfaction (CSAT)
Marrick Medical Customer Satisfaction (CSAT) Score
100 / 100
Marrick Medical has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marrick Medical Customer Service
4/5
Marrick Medical has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Marrick Medical's Customer Service
Address
Denver, CO United States of America
Website
https://www.marrick.com/
Marrick Medical as an Employer
4.6/5
Marrick Medical has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Marrick Medical scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Marrick Medical would recommend the brand to a friend. ENPS measures how likely Marrick Medical employees would recommend working at Marrick Medical to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
