20
NPS
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ANOMALI
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About ANOMALI's Brand
Anomali delivers earlier detection and identification of adversaries in your organizations network.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
ANOMALI CMO
ANOMALI NPS
ANOMALI's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether ANOMALI's customers would recommend using the product based on a scale of -100 to 100.
ANOMALI Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
ANOMALI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 50 | Apr 2022 | 50 |
Oct 2023 20 | Oct 2023 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ANOMALI Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ANOMALI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ANOMALI Product Quality
3.2/5
ANOMALI has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ANOMALI's overall Product Quality score rated by its users and customers.
ANOMALI Product Information
ANOMALI’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.anomali.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
ANOMALI Pricing
ANOMALI ROI & Value For Money
3.2/5
ANOMALI has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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ANOMALI Customer Satisfaction (CSAT)
ANOMALI Customer Satisfaction (CSAT) Score
75 / 100
ANOMALI has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ANOMALI Customer Service
3.6/5
ANOMALI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About ANOMALI's Customer Service
Address
808 Winslow Street, Redwood City, CA 94063
Website
https://www.anomali.com
Phone Number
6505038299
ANOMALI as an Employer
2.5/5
ANOMALI has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
ANOMALI scored a 20 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of ANOMALI would recommend the brand to a friend. ENPS measures how likely ANOMALI employees would recommend working at ANOMALI to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
