0
NPS
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BCH
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About BCH's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BCH NPS
BCH's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether BCH's customers would recommend using the product based on a scale of -100 to 100.
BCH Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
BCH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Nov 2021 50 | Nov 2021 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCH Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BCH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BCH Product Quality
1.5/5
BCH has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BCH's overall Product Quality score rated by its users and customers.
BCH Product Information
BCH’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
BCH Pricing
BCH ROI & Value For Money
1.5/5
BCH has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BCH's overall ROI score rated by its users and customers.
BCH Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BCH Customer Service
1.5/5
BCH has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BCH's overall Customer Service score rated by its users and customers.
BCH as an Employer
3.9/5
BCH has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
BCH scored a 0 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of BCH would recommend the brand to a friend. ENPS measures how likely BCH employees would recommend working at BCH to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 29% | Promoters |
|---|---|
| 57% | Passive |
| 14% | Detractors |
