-40
NPS
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The Entrust Group
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About The Entrust Group's Brand
The Entrust Group provides Self-Directed IRAs to allow you to invest in alternative assets, such as real estate, gold and private placements.
Brand at a Glance
55%
Customer Loyalty
2.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Entrust Group NPS
The Entrust Group's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether The Entrust Group's customers would recommend using the product based on a scale of -100 to 100.
The Entrust Group Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
The Entrust Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Mar 2022 -66 | Mar 2022 | -66 |
Jul 2024 -25 | Jul 2024 | -25 |
Aug 2024 -40 | Aug 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Entrust Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of The Entrust Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Entrust Group Product Quality
2.6/5
The Entrust Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock The Entrust Group's overall Product Quality score rated by its users and customers.
The Entrust Group Product Information
The Entrust Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
The Entrust Group Pricing
The Entrust Group ROI & Value For Money
1.5/5
The Entrust Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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The Entrust Group Customer Satisfaction (CSAT)
The Entrust Group Customer Satisfaction (CSAT) Score
33 / 100
The Entrust Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Entrust Group Customer Service
1.5/5
The Entrust Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About The Entrust Group's Customer Service
Address
555 12th Street, Suite 900, Oakland, CA 94607
Website
https://www.theentrustgroup.com/
Phone Number
800.392.9653
The Entrust Group as an Employer
2.8/5
The Entrust Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
The Entrust Group scored a -40 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of The Entrust Group would recommend the brand to a friend. ENPS measures how likely The Entrust Group employees would recommend working at The Entrust Group to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
