-20
NPS
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First American Bank
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About First American Bank's Brand
Brand at a Glance
78%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
First American Bank NPS
First American Bank's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether First American Bank's customers would recommend using the product based on a scale of -100 to 100.
First American Bank Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
First American Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 33 | Dec 2022 | 33 |
Jan 2023 20 | Jan 2023 | 20 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 -15 | Dec 2023 | -15 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 11 | Mar 2024 | 11 |
Apr 2024 0 | Apr 2024 | 0 |
Jul 2024 9 | Jul 2024 | 9 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 -7 | Oct 2024 | -7 |
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -20 | Mar 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First American Bank NPS by Gender
First American Bank's NPS was rated -100 by Female customers on Comparably.
Female
-100
First American Bank's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
First American Bank's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
First American Bank NPS by Usage
First American Bank's NPS was rated -34 points by customers who have used First American Bank's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
First American Bank Customer Reviews
Out of the 5 First American Bank customer reviews 1 was positive and 4 were constructive. First American Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
First American Bank Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of First American Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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First American Bank Customer Loyalty Score by Gender
First American Bank's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
First American Bank Customer Loyalty Score by Usage
First American Bank's Customer Loyalty score was rated 100% by customers who have used First American Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
First American Bank Product Quality
2.2/5
First American Bank has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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First American Bank Product Information
First American Bank’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.firstambank.com
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Quick Insights into First American Bank Product Quality
First American Bank's Product Quality score was rated highest by customers who have used First American Bank's products/services for Over 10 Years.
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Ranked First American Bank Product Quality the Highest
First American Bank Product Quality Score by Gender
First American Bank's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of First American Bank.
Female
1.5/5
Male
N/A
First American Bank Product Quality Score by Usage
First American Bank's Product Quality score was rated 2.3 stars by customers who have used First American Bank's products/services for Over 10 Years.
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First American Bank Pricing
First American Bank ROI & Value For Money
2.5/5
First American Bank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into First American Bank ROI
First American Bank's ROI score was rated highest by customers who have used First American Bank's products/services for Over 10 Years.
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Ranked First American Bank ROI the Highest
First American Bank ROI Score by Gender
First American Bank's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
First American Bank ROI Score by Usage
First American Bank's ROI score was rated 2.3 stars by customers who have used First American Bank's products/services for Over 10 Years.
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First American Bank Customer Satisfaction (CSAT)
First American Bank Customer Satisfaction (CSAT) Score
36 / 100
First American Bank has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into First American Bank Customer Satisfaction
First American Bank's Customer Satisfaction score was rated highest by customers who have used First American Bank's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked First American Bank's Customer Satisfaction.
Ranked First American Bank Customer Satisfaction the Highest
First American Bank Customer Satisfaction Score by Gender
First American Bank's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of First American Bank.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
First American Bank Customer Satisfaction Score by Usage
First American Bank's Customer Satisfaction score was rated 33 points by customers who have used First American Bank's products/services for Over 10 Years.
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First American Bank Customer Service
2.2/5
First American Bank has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About First American Bank's Customer Service
Address
Elk Grove Village, IL United States of America
Website
https://www.firstambank.com
Quick Insights into First American Bank Customer Service
First American Bank's Customer Service score was rated highest by customers who have used First American Bank's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked First American Bank's Customer Service score.
Ranked First American Bank Customer Service the Highest
First American Bank Customer Service Score by Gender
First American Bank's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of First American Bank.
Female
1.5/5
Male
N/A
First American Bank Customer Service Score by Usage
First American Bank's Customer Service score was rated 2 stars by customers who have used First American Bank's products/services for Over 10 Years.
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First American Bank as an Employer
3.9/5
First American Bank has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
First American Bank scored a -20 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of First American Bank would recommend the brand to a friend. ENPS measures how likely First American Bank employees would recommend working at First American Bank to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
