-100
NPS
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simplifeye
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About simplifeye's Brand
We are the future of retail healthcare, providing solutions that reduce the friction between practice and patient for the best experience possible. We blaze a new, better path in an industry that sorely needs it.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
simplifeye NPS
simplifeye's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether simplifeye's customers would recommend using the product based on a scale of -100 to 100.
simplifeye Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
simplifeye NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
simplifeye Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of simplifeye users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
simplifeye Product Quality
1.5/5
simplifeye has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock simplifeye's overall Product Quality score rated by its users and customers.
simplifeye Product Information
simplifeye’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.simplifeye.co
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Healthcare
SaaS
simplifeye Pricing
simplifeye ROI & Value For Money
1.5/5
simplifeye has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock simplifeye's overall ROI score rated by its users and customers.
simplifeye Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
simplifeye Customer Service
1.5/5
simplifeye has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock simplifeye's overall Customer Service score rated by its users and customers.
About simplifeye's Customer Service
Address
96 Spring Street, New York City, NY 10012
Website
http://www.simplifeye.co
Phone Number
646-846-7467
simplifeye's Social Links
Consumer vs. Employees
simplifeye scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of simplifeye would recommend the brand to a friend. ENPS measures how likely simplifeye employees would recommend working at simplifeye to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
