67
NPS
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Calpers
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About Calpers' Brand
They administer health and retirement benefits on behalf of more than 3,000 public school, local agency and State employers.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Calpers NPS
Calpers's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Calpers's customers would recommend using the product based on a scale of -100 to 100.
Calpers Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Calpers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 66 | Jun 2022 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calpers Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Calpers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Calpers Product Quality
3/5
Calpers has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Calpers' overall Product Quality score rated by its users and customers.
Calpers Product Information
Calpers’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.calpers.ca.gov/
Calpers Pricing
Calpers ROI & Value For Money
3.7/5
Calpers has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Calpers' overall ROI score rated by its users and customers.
Calpers Customer Satisfaction (CSAT)
Calpers Customer Satisfaction (CSAT) Score
50 / 100
Calpers has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Calpers Customer Service
4/5
Calpers has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Calpers' overall Customer Service score rated by its users and customers.
About Calpers's Customer Service
Address
400 Q Street, Sacramento, CA United States of America
Website
http://www.calpers.ca.gov/
Phone Number
(888) 225-7377
Calpers as an Employer
3.2/5
Calpers has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Calpers scored a 67 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Calpers would recommend the brand to a friend. ENPS measures how likely Calpers employees would recommend working at Calpers to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
