-91
NPS
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The GW Medical Faculty Associates
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About The GW Medical Faculty Associates' Brand
The GW Medical Faculty Associates is the largest independent physician group in the DC area with more than 750 providers and 51 clinical.
Brand at a Glance
73%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
The GW Medical Faculty Associates NPS
The GW Medical Faculty Associates's Net Promoter Score (NPS) is a -91 with 3% Promoters, 3% Passives, and 94% Detractors. Net Promoter Score tracks whether The GW Medical Faculty Associates's customers would recommend using the product based on a scale of -100 to 100.
The GW Medical Faculty Associates Overall NPS
| 3% | Promoters |
|---|---|
| 3% | Passives |
| 94% | Detractors |
The GW Medical Faculty Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -84 | Sep 2022 | -84 |
Jan 2023 -84 | Jan 2023 | -84 |
May 2023 -84 | May 2023 | -84 |
Jun 2023 -87 | Jun 2023 | -87 |
Jul 2023 -87 | Jul 2023 | -87 |
Feb 2024 -87 | Feb 2024 | -87 |
Jul 2024 -90 | Jul 2024 | -90 |
Aug 2024 -90 | Aug 2024 | -90 |
Nov 2024 -90 | Nov 2024 | -90 |
Dec 2024 -90 | Dec 2024 | -90 |
Jun 2025 -90 | Jun 2025 | -90 |
Sep 2025 -90 | Sep 2025 | -90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The GW Medical Faculty Associates NPS by Gender
Male customers rated The GW Medical Faculty Associates's NPS 10 points higher than Female customers.
Male
-90
The GW Medical Faculty Associates's NPS was rated -90 by Male customers on Comparably.
0%
Promoters
10%
Passives
90%
Detractors
Female
-100
The GW Medical Faculty Associates's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
The GW Medical Faculty Associates NPS by Ethnicity
The GW Medical Faculty Associates's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Other -100 | Other | -100 |
The GW Medical Faculty Associates NPS by Age
The GW Medical Faculty Associates's NPS was rated -92 points by customers ages 66+ on Comparably.
The GW Medical Faculty Associates NPS by Usage
The GW Medical Faculty Associates's NPS was rated the highest by customers who have used The GW Medical Faculty Associates's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -92 | Over 10 Years | -92 |
The GW Medical Faculty Associates Customer Reviews
Out of the 3 The GW Medical Faculty Associates customer reviews 0 were positive and 3 were constructive. The GW Medical Faculty Associates customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
The GW Medical Faculty Associates Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The GW Medical Faculty Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The GW Medical Faculty Associates Customer Loyalty Score by Gender
Female customers rated The GW Medical Faculty Associates's Customer Loyalty score 17% higher than Male customers.
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Male
73%
Yes
Female
90%
Yes
The GW Medical Faculty Associates Customer Loyalty Score by Ethnicity
The GW Medical Faculty Associates's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The GW Medical Faculty Associates.
85
out of 100
Caucasian
70
out of 100
Other
The GW Medical Faculty Associates Customer Loyalty Score by Age
The GW Medical Faculty Associates's Customer Loyalty score was rated 79% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The GW Medical Faculty Associates.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 79% | 66+ | 79% |
The GW Medical Faculty Associates Customer Loyalty Score by Usage
The GW Medical Faculty Associates's Customer Loyalty score was rated the highest by customers who have used The GW Medical Faculty Associates's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The GW Medical Faculty Associates Customer Loyalty Score by Industry
The GW Medical Faculty Associates's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The GW Medical Faculty Associates Product Quality
2/5
The GW Medical Faculty Associates has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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The GW Medical Faculty Associates Product Information
The GW Medical Faculty Associates’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated The GW Medical Faculty Associates's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated The GW Medical Faculty Associates the lowest at 1.5.
- Website
- http://www.gwdocs.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into The GW Medical Faculty Associates Product Quality
The GW Medical Faculty Associates's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked The GW Medical Faculty Associates Product Quality the Highest
Ranked The GW Medical Faculty Associates Product Quality the Lowest
The GW Medical Faculty Associates Product Quality Score by Gender
Male customers rated The GW Medical Faculty Associates's Product Quality score 1.1 stars higher than Female customers.
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Male
2.6/5
Female
1.5/5
The GW Medical Faculty Associates Product Quality Score by Ethnicity
The GW Medical Faculty Associates's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The GW Medical Faculty Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.5 | Other | 1.5 |
The GW Medical Faculty Associates Product Quality Score by Age
The GW Medical Faculty Associates's Product Quality score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The GW Medical Faculty Associates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
The GW Medical Faculty Associates Product Quality Score by Usage
The GW Medical Faculty Associates's Product Quality score was rated the highest by customers who have used The GW Medical Faculty Associates's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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The GW Medical Faculty Associates Product Quality Score by Industry
The GW Medical Faculty Associates's Product Quality score was rated the highest by Legal industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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The GW Medical Faculty Associates Pricing
The GW Medical Faculty Associates ROI & Value For Money
1.7/5
The GW Medical Faculty Associates has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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The GW Medical Faculty Associates Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into The GW Medical Faculty Associates ROI
The GW Medical Faculty Associates's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked The GW Medical Faculty Associates ROI the Highest
Ranked The GW Medical Faculty Associates ROI the Lowest
The GW Medical Faculty Associates ROI Score by Gender
Male customers rated The GW Medical Faculty Associates's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The GW Medical Faculty Associates.
Male
1.7/5
Female
1.5/5
The GW Medical Faculty Associates ROI Score by Ethnicity
The GW Medical Faculty Associates's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The GW Medical Faculty Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.5 | Other | 1.5 |
The GW Medical Faculty Associates ROI Score by Age
The GW Medical Faculty Associates's ROI score was rated 1.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The GW Medical Faculty Associates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.7 | 66+ | 1.7 |
The GW Medical Faculty Associates ROI Score by Usage
The GW Medical Faculty Associates's ROI score was rated the highest by customers who have used The GW Medical Faculty Associates's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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The GW Medical Faculty Associates ROI Score by Industry
The GW Medical Faculty Associates's ROI score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Legal industry customers.
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The GW Medical Faculty Associates Customer Satisfaction (CSAT)
The GW Medical Faculty Associates Customer Satisfaction (CSAT) Score
8 / 100
The GW Medical Faculty Associates has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The GW Medical Faculty Associates Customer Satisfaction
The GW Medical Faculty Associates's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked The GW Medical Faculty Associates' Customer Satisfaction.
Ranked The GW Medical Faculty Associates Customer Satisfaction the Highest
Ranked The GW Medical Faculty Associates Customer Satisfaction the Lowest
The GW Medical Faculty Associates Customer Satisfaction Score by Gender
Male customers rated The GW Medical Faculty Associates's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The GW Medical Faculty Associates.
22 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 22% | |
Very Dissatisfied | 56% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
The GW Medical Faculty Associates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The GW Medical Faculty Associates' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The GW Medical Faculty Associates.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
CSAT according to Other
The GW Medical Faculty Associates' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The GW Medical Faculty Associates.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
The GW Medical Faculty Associates Customer Satisfaction Score by Age
The GW Medical Faculty Associates's Customer Satisfaction score was rated 15 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The GW Medical Faculty Associates.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 15% |
The GW Medical Faculty Associates Customer Satisfaction Score by Usage
The GW Medical Faculty Associates's Customer Satisfaction score was rated the highest by customers who have used The GW Medical Faculty Associates's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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The GW Medical Faculty Associates Customer Satisfaction Score by Industry
The GW Medical Faculty Associates's Customer Satisfaction score was rated 0 points by both Healthcare, Hospitals and Medicine and Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
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"scoreClassName": "max",
"scoreLabel": 0
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"label": "Legal",
"groupId": 529,
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}The GW Medical Faculty Associates Customer Service
1.5/5
The GW Medical Faculty Associates has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About The GW Medical Faculty Associates's Customer Service
Address
400 E Cambourne St, Ferndale, MI United States of America
Website
http://www.gwdocs.com/
Phone Number
+1 (202) 741-3000
Quick Insights into The GW Medical Faculty Associates Customer Service
The GW Medical Faculty Associates's Customer Service score was rated highest by customers who have used The GW Medical Faculty Associates's products/services for 2 to 5 Years, and rated lowest by customers who have used The GW Medical Faculty Associates's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked The GW Medical Faculty Associates' Customer Service score.
Ranked The GW Medical Faculty Associates Customer Service the Highest
Ranked The GW Medical Faculty Associates Customer Service the Lowest
The GW Medical Faculty Associates Customer Service Score by Gender
The GW Medical Faculty Associates's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The GW Medical Faculty Associates.
Male
1.5/5
Female
1.5/5
The GW Medical Faculty Associates Customer Service Score by Ethnicity
The GW Medical Faculty Associates's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The GW Medical Faculty Associates.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
The GW Medical Faculty Associates Customer Service Score by Age
The GW Medical Faculty Associates's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The GW Medical Faculty Associates.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
The GW Medical Faculty Associates Customer Service Score by Usage
The GW Medical Faculty Associates's Customer Service score was rated 1.5 stars by customers who have used The GW Medical Faculty Associates's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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The GW Medical Faculty Associates Customer Service Score by Industry
The GW Medical Faculty Associates's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Legal industry customers.
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The GW Medical Faculty Associates as an Employer
2.2/5
The GW Medical Faculty Associates has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of The GW Medical Faculty Associates
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The GW Medical Faculty Associates scored a -91 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of The GW Medical Faculty Associates would recommend the brand to a friend. ENPS measures how likely The GW Medical Faculty Associates employees would recommend working at The GW Medical Faculty Associates to a friend.
Net Promoter Score
-91
NPS Score
| 3% | Promoters |
|---|---|
| 3% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 11% | Promoters |
|---|---|
| 21% | Passive |
| 68% | Detractors |
