49
NPS
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Brand Page
GCC
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About GCC's Brand
GCC works with businesses all over the world to improve employee health, performance, and engagement.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
GCC NPS
GCC's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether GCC's customers would recommend using the product based on a scale of -100 to 100.
GCC Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
GCC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Jul 2023 75 | Jul 2023 | 75 |
Oct 2023 40 | Oct 2023 | 40 |
Mar 2024 49 | Mar 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GCC NPS by Gender
GCC's NPS was rated 0 by Male customers on Comparably.
Male
0
GCC's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
GCC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GCC Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of GCC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GCC Customer Loyalty Score by Gender
GCC's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GCC.
Male
70%
Yes
Female
N/A
Yes
GCC Product Quality
3.8/5
GCC has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GCC Product Information
GCC’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
Education
Quick Insights into GCC Product Quality
GCC's Product Quality score was rated highest by Male customers.
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Ranked GCC Product Quality the Highest
GCC Product Quality Score by Gender
GCC's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GCC.
Male
3.1/5
Female
N/A
GCC Pricing
GCC ROI & Value For Money
3.7/5
GCC has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into GCC ROI
GCC's ROI score was rated highest by Male customers.
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Ranked GCC ROI the Highest
GCC ROI Score by Gender
GCC's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GCC.
Male
3/5
Female
N/A
GCC Customer Satisfaction (CSAT)
GCC Customer Satisfaction (CSAT) Score
80 / 100
GCC has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GCC Customer Satisfaction
GCC's Customer Satisfaction score was rated highest by Male customers.
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Ranked GCC Customer Satisfaction the Highest
GCC Customer Satisfaction Score by Gender
GCC's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GCC.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
GCC Customer Service
3.7/5
GCC has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About GCC's Customer Service
Address
Lv2, 48 Cecil St ,Victoria 3006,
Website
https://www.gettheworldmoving.com/
Phone Number
+61 2122390970
Quick Insights into GCC Customer Service
GCC's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked GCC's Customer Service score.
Ranked GCC Customer Service the Highest
GCC Customer Service Score by Gender
GCC's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GCC.
Male
3/5
Female
N/A
GCC as an Employer
4.5/5
GCC has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GCC scored a 49 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of GCC would recommend the brand to a friend. ENPS measures how likely GCC employees would recommend working at GCC to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
