-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Martindale-Hubbell
Marketing or Exec? Claim Your Free Account
About Martindale-Hubbell's Brand
Brand at a Glance
73%
Customer Loyalty
1.8/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
Martindale-Hubbell NPS
Martindale-Hubbell's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Martindale-Hubbell's customers would recommend using the product based on a scale of -100 to 100.
Martindale-Hubbell Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Martindale-Hubbell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Martindale-Hubbell NPS by Gender
Martindale-Hubbell's NPS was rated -100 by Female customers on Comparably.
Female
-100
Martindale-Hubbell's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Martindale-Hubbell's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Martindale-Hubbell NPS by Ethnicity
Martindale-Hubbell's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Martindale-Hubbell Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Martindale-Hubbell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Martindale-Hubbell Customer Loyalty Score by Gender
Martindale-Hubbell's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Martindale-Hubbell.
Female
70%
Yes
Male
N/A
Yes
Martindale-Hubbell Customer Loyalty Score by Ethnicity
Martindale-Hubbell's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Martindale-Hubbell.
100
out of 100
Caucasian
Martindale-Hubbell Customer Loyalty Score by Industry
Martindale-Hubbell's Customer Loyalty score was rated 78% by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Martindale-Hubbell Product Quality
1.8/5
Martindale-Hubbell has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Martindale-Hubbell's overall Product Quality score rated by its users and customers.
Martindale-Hubbell Product Information
Martindale-Hubbell’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Martindale-Hubbell's product the highest.
- Website
- http://www.martindale.com
- Company Size
- 201-500 Employees
Quick Insights into Martindale-Hubbell Product Quality
Martindale-Hubbell's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Martindale-Hubbell's Product Quality.
Ranked Martindale-Hubbell Product Quality the Highest
Martindale-Hubbell Product Quality Score by Gender
Martindale-Hubbell's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Martindale-Hubbell.
Female
1.5/5
Male
N/A
Martindale-Hubbell Product Quality Score by Ethnicity
Martindale-Hubbell's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Martindale-Hubbell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Martindale-Hubbell Product Quality Score by Industry
Martindale-Hubbell's Product Quality score was rated 1.5 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Martindale-Hubbell Pricing
Martindale-Hubbell ROI & Value For Money
2/5
Martindale-Hubbell has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Martindale-Hubbell's overall ROI score rated by its users and customers.
Martindale-Hubbell Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry.
Quick Insights into Martindale-Hubbell ROI
Martindale-Hubbell's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Martindale-Hubbell's ROI score.
Ranked Martindale-Hubbell ROI the Highest
Martindale-Hubbell ROI Score by Gender
Martindale-Hubbell's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Martindale-Hubbell.
Female
1.5/5
Male
N/A
Martindale-Hubbell ROI Score by Ethnicity
Martindale-Hubbell's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Martindale-Hubbell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Martindale-Hubbell ROI Score by Industry
Martindale-Hubbell's ROI score was rated 1.5 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Martindale-Hubbell Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Martindale-Hubbell Customer Satisfaction
Martindale-Hubbell's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Martindale-Hubbell's Customer Satisfaction.
Ranked Martindale-Hubbell Customer Satisfaction the Highest
Martindale-Hubbell Customer Satisfaction Score by Gender
Martindale-Hubbell's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Martindale-Hubbell.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Martindale-Hubbell Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Martindale-Hubbell's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Martindale-Hubbell.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Martindale-Hubbell Customer Satisfaction Score by Industry
Martindale-Hubbell's Customer Satisfaction score was rated 0 points by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Martindale-Hubbell Customer Satisfaction Score by Industry",
"text": "Martindale-Hubbell's Customer Satisfaction score was rated 0 points by Legal industry customers.",
"bars": [
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Martindale-Hubbell's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Martindale-Hubbell Customer Service
1.7/5
Martindale-Hubbell has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Martindale-Hubbell's overall Customer Service score rated by its users and customers.
About Martindale-Hubbell's Customer Service
Website
http://www.martindale.com
Quick Insights into Martindale-Hubbell Customer Service
Martindale-Hubbell's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Martindale-Hubbell's Customer Service score.
Ranked Martindale-Hubbell Customer Service the Highest
Martindale-Hubbell Customer Service Score by Gender
Martindale-Hubbell's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Martindale-Hubbell.
Female
1.5/5
Male
N/A
Martindale-Hubbell Customer Service Score by Ethnicity
Martindale-Hubbell's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Martindale-Hubbell.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Martindale-Hubbell Customer Service Score by Industry
Martindale-Hubbell's Customer Service score was rated 1.5 stars by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Martindale-Hubbell as an Employer
Consumer vs. Employees
Martindale-Hubbell scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Martindale-Hubbell would recommend the brand to a friend. ENPS measures how likely Martindale-Hubbell employees would recommend working at Martindale-Hubbell to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
