17
NPS
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Biamp
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About Biamp's Brand
Biamp Systems designs and manufactures commercial audio systems.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Biamp NPS
Biamp's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Biamp's customers would recommend using the product based on a scale of -100 to 100.
Biamp Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Biamp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Mar 2022 33 | Mar 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Nov 2022 20 | Nov 2022 | 20 |
Jan 2023 34 | Jan 2023 | 34 |
Feb 2023 13 | Feb 2023 | 13 |
Aug 2023 25 | Aug 2023 | 25 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 20 | Mar 2024 | 20 |
Apr 2024 27 | Apr 2024 | 27 |
Jan 2026 17 | Jan 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Biamp NPS by Gender
Biamp's NPS was rated -34 by Male customers on Comparably.
Male
-34
Biamp's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Biamp's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Biamp Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Biamp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Biamp Customer Loyalty Score by Gender
Biamp's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Biamp Product Quality
3.3/5
Biamp has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Biamp Product Information
Biamp’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://biamp.com/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Biamp Product Quality
Biamp's Product Quality score was rated highest by Male customers.
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Ranked Biamp Product Quality the Highest
Biamp Product Quality Score by Gender
Biamp's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Biamp.
Male
2.3/5
Female
N/A
Biamp Pricing
Biamp ROI & Value For Money
3.1/5
Biamp has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Biamp ROI
Biamp's ROI score was rated highest by Male customers.
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Ranked Biamp ROI the Highest
Biamp ROI Score by Gender
Biamp's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Biamp Customer Satisfaction (CSAT)
Biamp Customer Satisfaction (CSAT) Score
60 / 100
Biamp has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Biamp Customer Satisfaction
Biamp's Customer Satisfaction score was rated highest by Male customers.
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Ranked Biamp Customer Satisfaction the Highest
Biamp Customer Satisfaction Score by Gender
Biamp's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Biamp Customer Service
3.2/5
Biamp has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Biamp's Customer Service
Address
Beaverton, OR United States of America
Website
http://biamp.com/
Quick Insights into Biamp Customer Service
Biamp's Customer Service score was rated highest by Male customers.
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Ranked Biamp Customer Service the Highest
Biamp Customer Service Score by Gender
Biamp's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Biamp.
Male
2.5/5
Female
N/A
Biamp as an Employer
2.5/5
Biamp has a 2.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Biamp scored a 17 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Biamp would recommend the brand to a friend. ENPS measures how likely Biamp employees would recommend working at Biamp to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
