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NPS
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JG Wentworth
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About JG Wentworth's Brand
JG Wentworth is a company offering cash for people with structured settlements, loans, and mortgages.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
2.7/5
Customer Service
JG Wentworth NPS
JG Wentworth's Net Promoter Score (NPS) is a -1 with 28% Promoters, 43% Passives, and 29% Detractors. Net Promoter Score tracks whether JG Wentworth's customers would recommend using the product based on a scale of -100 to 100.
JG Wentworth Overall NPS
| 28% | Promoters |
|---|---|
| 43% | Passives |
| 29% | Detractors |
JG Wentworth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 20 | Mar 2023 | 20 |
Sep 2023 17 | Sep 2023 | 17 |
Sep 2025 -1 | Sep 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JG Wentworth Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of JG Wentworth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JG Wentworth Product Quality
3.2/5
JG Wentworth has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock JG Wentworth's overall Product Quality score rated by its users and customers.
JG Wentworth Product Information
JG Wentworth’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://jgwentworth.com/
- Company Size
- 51-200 Employees
JG Wentworth Pricing
JG Wentworth ROI & Value For Money
3.4/5
JG Wentworth has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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JG Wentworth Customer Satisfaction (CSAT)
JG Wentworth Customer Satisfaction (CSAT) Score
83 / 100
JG Wentworth has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JG Wentworth Customer Service
2.7/5
JG Wentworth has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About JG Wentworth's Customer Service
Address
Philadelphia, PA United States of America
Website
http://jgwentworth.com/
Phone Number
800-741-0530
JG Wentworth as an Employer
3.9/5
JG Wentworth has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
JG Wentworth scored a -1 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of JG Wentworth would recommend the brand to a friend. ENPS measures how likely JG Wentworth employees would recommend working at JG Wentworth to a friend.
Net Promoter Score
-1
NPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
