-30
NPS
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LSC Communications
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About LSC Communications' Brand
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
LSC Communications NPS
LSC Communications's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether LSC Communications's customers would recommend using the product based on a scale of -100 to 100.
LSC Communications Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
LSC Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Sep 2022 -40 | Sep 2022 | -40 |
Nov 2022 -51 | Nov 2022 | -51 |
Jan 2023 -57 | Jan 2023 | -57 |
Jul 2023 -63 | Jul 2023 | -63 |
Apr 2024 -44 | Apr 2024 | -44 |
Aug 2024 -30 | Aug 2024 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LSC Communications Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of LSC Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LSC Communications Product Quality
3.1/5
LSC Communications has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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LSC Communications Product Information
LSC Communications’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.lsccom.com
- Company Size
- 10,000+ Employees
LSC Communications Pricing
LSC Communications ROI & Value For Money
2.8/5
LSC Communications has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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LSC Communications Customer Satisfaction (CSAT)
LSC Communications Customer Satisfaction (CSAT) Score
50 / 100
LSC Communications has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LSC Communications Customer Service
2.6/5
LSC Communications has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About LSC Communications's Customer Service
Website
http://www.lsccom.com
LSC Communications as an Employer
2.2/5
LSC Communications has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
LSC Communications scored a -30 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of LSC Communications would recommend the brand to a friend. ENPS measures how likely LSC Communications employees would recommend working at LSC Communications to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 20% | Promoters |
|---|---|
| 12% | Passive |
| 68% | Detractors |
