-66
NPS
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AHS
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About AHS' Brand
American Home Shield provides home warranty service.
Brand at a Glance
72%
Customer Loyalty
1.9/5
Product Quality
1.6/5
Pricing
1.8/5
Customer Service
AHS NPS
AHS's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether AHS's customers would recommend using the product based on a scale of -100 to 100.
AHS Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
AHS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -55 | Oct 2021 | -55 |
Nov 2021 -45 | Nov 2021 | -45 |
Jan 2022 -50 | Jan 2022 | -50 |
Feb 2022 -53 | Feb 2022 | -53 |
May 2022 -57 | May 2022 | -57 |
Aug 2022 -47 | Aug 2022 | -47 |
Nov 2022 -50 | Nov 2022 | -50 |
Apr 2023 -53 | Apr 2023 | -53 |
Feb 2024 -55 | Feb 2024 | -55 |
Jun 2024 -60 | Jun 2024 | -60 |
Jul 2024 -63 | Jul 2024 | -63 |
Nov 2024 -65 | Nov 2024 | -65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AHS NPS by Gender
AHS's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
AHS's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
AHS's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
AHS NPS by Ethnicity
AHS's NPS was rated -100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
AHS NPS by Age
AHS's NPS was rated -100 points by customers ages 66+ on Comparably.
AHS NPS by Usage
AHS's NPS was rated -100 points by customers who have used AHS's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
AHS Customer Reviews
Out of the 3 AHS customer reviews 0 were positive and 3 were constructive. AHS customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
AHS Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of AHS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AHS Customer Loyalty Score by Gender
Male customers rated AHS's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
AHS Customer Loyalty Score by Ethnicity
AHS's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AHS.
100
out of 100
African American/Black
AHS Customer Loyalty Score by Age
AHS's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AHS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
AHS Customer Loyalty Score by Usage
AHS's Customer Loyalty score was rated 78% by customers who have used AHS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AHS Product Quality
1.9/5
AHS has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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AHS Product Information
AHS’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://ahs.com/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into AHS Product Quality
AHS's Product Quality score was rated highest by customers who have used AHS's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AHS' Product Quality.
Ranked AHS Product Quality the Highest
Ranked AHS Product Quality the Lowest
AHS Product Quality Score by Gender
AHS's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AHS.
Male
1.5/5
Female
1.5/5
AHS Product Quality Score by Ethnicity
AHS's Product Quality score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AHS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
AHS Product Quality Score by Age
AHS's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AHS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
AHS Product Quality Score by Usage
AHS's Product Quality score was rated 1.5 stars by customers who have used AHS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AHS Pricing
AHS ROI & Value For Money
1.6/5
AHS has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into AHS ROI
AHS's ROI score was rated highest by customers who have used AHS's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked AHS ROI the Highest
Ranked AHS ROI the Lowest
AHS ROI Score by Gender
AHS's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AHS.
Male
1.5/5
Female
1.5/5
AHS ROI Score by Ethnicity
AHS's ROI score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AHS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
AHS ROI Score by Age
AHS's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AHS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
AHS ROI Score by Usage
AHS's ROI score was rated 1.5 stars by customers who have used AHS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AHS Customer Satisfaction (CSAT)
AHS Customer Satisfaction (CSAT) Score
14 / 100
AHS has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AHS Customer Satisfaction
AHS's Customer Satisfaction score was rated highest by customers who have used AHS's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AHS' Customer Satisfaction.
Ranked AHS Customer Satisfaction the Highest
Ranked AHS Customer Satisfaction the Lowest
AHS Customer Satisfaction Score by Gender
AHS's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AHS.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
AHS Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
AHS' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AHS.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
AHS Customer Satisfaction Score by Age
AHS's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AHS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
AHS Customer Satisfaction Score by Usage
AHS's Customer Satisfaction score was rated 0 points by customers who have used AHS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AHS Customer Service
1.8/5
AHS has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About AHS's Customer Service
Address
Memphis, TN United States of America
Website
http://ahs.com/
Quick Insights into AHS Customer Service
AHS's Customer Service score was rated highest by customers who have used AHS's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AHS' Customer Service score.
Ranked AHS Customer Service the Highest
Ranked AHS Customer Service the Lowest
AHS Customer Service Score by Gender
AHS's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AHS.
Male
1.5/5
Female
1.5/5
AHS Customer Service Score by Ethnicity
AHS's Customer Service score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AHS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
AHS Customer Service Score by Age
AHS's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AHS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
AHS Customer Service Score by Usage
AHS's Customer Service score was rated 1.5 stars by customers who have used AHS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
AHS scored a -66 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of AHS would recommend the brand to a friend. ENPS measures how likely AHS employees would recommend working at AHS to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 48% | Promoters |
|---|---|
| 30% | Passive |
| 22% | Detractors |
