39
NPS
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Brand Page
Skyword
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About Skyword's Brand
We’re on a mission to revolutionize how brands connect with customers by making it easy to create impeccably executed, audience-obsessed content experiences that build trust and enrich the brand journey at every touchpoint. Our flexible, full-service content solution provides the partnership, technology, and expertise brands need to unleash their creative ambitions and achieve the results they crave. But don’t just take our word for it. We’re proud to be the only solution recognized by both customers and analysts year after year, having been named a 2020 Gartner Peer Insights “Customers’ Choice,” ranked as a leader in the Gartner 2021 Magic Quadrant for Content Marketing Platforms, and consistently rated a leader in content creation, experience, and distribution by our customers via G2. Visit skyword.com to learn more or email [email protected]. We’d love to hear from you.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Skyword NPS
Skyword's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether Skyword's customers would recommend using the product based on a scale of -100 to 100.
Skyword Overall NPS
| 61% | Promoters |
|---|---|
| 17% | Passives |
| 22% | Detractors |
Skyword NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
Oct 2020 39 | Oct 2020 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skyword NPS by Usage
Skyword's NPS was rated 80 points by customers who have used Skyword's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 80 | 5 to 10 Years | 80 |
Skyword Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Skyword users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Skyword Product Quality
4.3/5
Skyword has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Skyword Product Information
Skyword serves markets in the United States, China, Japan, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Skyword supports Web devices and offers products for medium and large sized businesses.
Skyword’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.skyword.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Japanese
Turkish
Italian
Korean
Russian
Ukrainian
Swedish
Product Type
Calendar Software
Digital Asset Management Software
Content Management System (CMS) Software
Marketing Automation Software
Online Marketing Software
Campaign Management Software
Content Marketing Software
Marketing Analytics Software
Publishing Software
Skyword Pricing
Skyword ROI & Value For Money
3.6/5
Skyword has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Skyword's overall ROI score rated by its users and customers.
Skyword Pricing Plans
Skyword has a pricing structure that accommodates medium and large businesses.
Who Uses Skyword?
Medium Businesses
Large Enterprises
Skyword Customer Service
3.5/5
Skyword has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Skyword's Customer Service
Address
33 Arch St, Boston, MA 02110
Website
http://www.skyword.com
Phone Number
6177204000
Skyword's Social Links
Skyword as an Employer
4.6/5
Skyword has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Skyword scored a 39 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Skyword would recommend the brand to a friend. ENPS measures how likely Skyword employees would recommend working at Skyword to a friend.
Net Promoter Score
39
NPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
