-40
NPS
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InfoCision
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About InfoCision's Brand
The leading provider of contact center services since 1982.
Brand at a Glance
72%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
InfoCision NPS
InfoCision's Net Promoter Score (NPS) is a -40 with 30% Promoters, 0% Passives, and 70% Detractors. Net Promoter Score tracks whether InfoCision's customers would recommend using the product based on a scale of -100 to 100.
InfoCision Overall NPS
| 30% | Promoters |
|---|---|
| 0% | Passives |
| 70% | Detractors |
InfoCision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Aug 2021 33 | Aug 2021 | 33 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 20 | Oct 2021 | 20 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 -15 | Feb 2022 | -15 |
Feb 2024 -25 | Feb 2024 | -25 |
Jul 2024 -33 | Jul 2024 | -33 |
Nov 2024 -40 | Nov 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InfoCision Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of InfoCision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InfoCision Customer Loyalty Score by Industry
InfoCision's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
InfoCision Product Quality
2.8/5
InfoCision has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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InfoCision Product Information
InfoCision’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated InfoCision's product the highest.
- Website
- http://www.infocision.com
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into InfoCision Product Quality
InfoCision's Product Quality score was rated highest by customers from the Tech industry.
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Ranked InfoCision Product Quality the Highest
InfoCision Product Quality Score by Industry
InfoCision's Product Quality score was rated 2.7 stars by Tech industry customers.
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InfoCision Pricing
InfoCision ROI & Value For Money
2.5/5
InfoCision has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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InfoCision Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into InfoCision ROI
InfoCision's ROI score was rated highest by customers from the Tech industry.
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Ranked InfoCision ROI the Highest
InfoCision ROI Score by Industry
InfoCision's ROI score was rated 2.1 stars by Tech industry customers.
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InfoCision Customer Satisfaction (CSAT)
InfoCision Customer Satisfaction (CSAT) Score
40 / 100
InfoCision has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InfoCision Customer Service
2.7/5
InfoCision has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About InfoCision's Customer Service
Address
325 Springside Dr., 44333
Website
http://www.infocision.com
Phone Number
3306681400
Quick Insights into InfoCision Customer Service
InfoCision's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked InfoCision's Customer Service score.
Ranked InfoCision Customer Service the Highest
InfoCision Customer Service Score by Industry
InfoCision's Customer Service score was rated 2.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
InfoCision as an Employer
2.4/5
InfoCision has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
InfoCision scored a -40 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of InfoCision would recommend the brand to a friend. ENPS measures how likely InfoCision employees would recommend working at InfoCision to a friend.
Net Promoter Score
-40
NPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 25% | Promoters |
|---|---|
| 9% | Passive |
| 66% | Detractors |
