31
NPS
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Duo Security
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About Duo Security's Brand
Duo Security is a cloud-based security company making security easy and effective. Duo is known as the most loved company in security.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.1/5
Customer Service
Duo Security CMO
Neville Letzerich
Neville Letzerich serves as the Chief Marketing Officer of Duo Security. Neville started at Duo Security in May of 2018. Neville currently resides in the Austin, Texas Area.
Duo Security NPS
Duo Security's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether Duo Security's customers would recommend using the product based on a scale of -100 to 100.
Duo Security Overall NPS
| 58% | Promoters |
|---|---|
| 15% | Passives |
| 27% | Detractors |
Duo Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 37 | Apr 2022 | 37 |
May 2022 39 | May 2022 | 39 |
Aug 2022 40 | Aug 2022 | 40 |
Nov 2022 38 | Nov 2022 | 38 |
Jul 2023 37 | Jul 2023 | 37 |
Aug 2023 33 | Aug 2023 | 33 |
Dec 2023 30 | Dec 2023 | 30 |
Mar 2024 30 | Mar 2024 | 30 |
Aug 2024 30 | Aug 2024 | 30 |
Sep 2024 28 | Sep 2024 | 28 |
Nov 2024 30 | Nov 2024 | 30 |
Mar 2025 31 | Mar 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Duo Security NPS by Gender
Female customers rated Duo Security's NPS 97 points higher than Male customers.
Male
-63
Duo Security's NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
34
Duo Security's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Duo Security NPS by Ethnicity
Duo Security's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Duo Security NPS by Age
Duo Security's NPS was rated -100 points by customers ages 61-65 on Comparably.
Duo Security NPS by Usage
Duo Security's NPS was rated the highest by customers who have used Duo Security's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
Duo Security Customer Reviews
Out of the 5 Duo Security customer reviews 0 were positive and 5 were constructive. Duo Security customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Duo Security Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Duo Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Duo Security Customer Loyalty Score by Gender
Female customers rated Duo Security's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Duo Security Customer Loyalty Score by Ethnicity
Duo Security's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Duo Security.
100
out of 100
Caucasian
Duo Security Customer Loyalty Score by Age
Duo Security's Customer Loyalty score was rated 70% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Duo Security.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
Duo Security Customer Loyalty Score by Usage
Duo Security's Customer Loyalty score was rated the highest by customers who have used Duo Security's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Duo Security Customer Loyalty Score by Industry
Duo Security's Customer Loyalty score was rated 85% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Duo Security Product Quality
4/5
Duo Security has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Duo Security Product Information
Duo Security serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Duo Security supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Duo Security’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Mechanical, Civil or Industrial Engineering industry rated Duo Security's product the highest. Reviewers from the Tech industry rated Duo Security the lowest at 3.5.
- Website
- https://www.duo.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
French
German
Product Type
Identity & Access Management Software
Password Manager Software
Single Sign On (SSO) Software
Cloud Security Software
Network Security Software
Authentication Software
Quick Insights into Duo Security Product Quality
Duo Security's Product Quality score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by Male customers.
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Ranked Duo Security Product Quality the Highest
Ranked Duo Security Product Quality the Lowest
Duo Security Product Quality Score by Gender
Female customers rated Duo Security's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Duo Security.
Male
2.7/5
Female
3.5/5
Duo Security Product Quality Score by Ethnicity
Duo Security's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Duo Security.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Duo Security Product Quality Score by Age
Duo Security's Product Quality score was rated 2 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Duo Security.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
Duo Security Product Quality Score by Usage
Duo Security's Product Quality score was rated the highest by customers who have used Duo Security's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Duo Security Product Quality Score by Industry
Duo Security's Product Quality score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Duo Security Pricing
Duo Security ROI & Value For Money
3.7/5
Duo Security has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Duo Security's overall ROI score rated by its users and customers.
Duo Security Pricing Plans
Duo Security has a pricing structure that accommodates small, medium, and large businesses. Starting from $1/month, Duo Security uses a subscription model and offers the following: Personal - for on-premise apps; up to 10 users: free, Business - for on-premise apps: $1 per user per month, and Enterprise - for on-premise and cloud apps: $3 per user per month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mechanical, Civil or Industrial Engineering industry. The users from the Tech industry think that they had the lowest ROI from Duo Security.
Who Uses Duo Security?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Duo Security ROI
Duo Security's ROI score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by customers who have used Duo Security's products/services for Less than 1 Year.
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Ranked Duo Security ROI the Highest
Ranked Duo Security ROI the Lowest
Duo Security ROI Score by Gender
Female customers rated Duo Security's ROI score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Duo Security.
Male
2.4/5
Female
3.3/5
Duo Security ROI Score by Ethnicity
Duo Security's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Duo Security.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Duo Security ROI Score by Age
Duo Security's ROI score was rated 1.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Duo Security.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
Duo Security ROI Score by Usage
Duo Security's ROI score was rated the highest by customers who have used Duo Security's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Duo Security ROI Score by Industry
Duo Security's ROI score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Duo Security Customer Satisfaction (CSAT)
Duo Security Customer Satisfaction (CSAT) Score
50 / 100
Duo Security has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Duo Security Customer Satisfaction
Duo Security's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Duo Security Customer Satisfaction the Highest
Ranked Duo Security Customer Satisfaction the Lowest
Duo Security Customer Satisfaction Score by Gender
Female customers rated Duo Security's Customer Satisfaction score 50 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Duo Security.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 67% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Duo Security Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Duo Security's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Duo Security.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Duo Security Customer Satisfaction Score by Usage
Duo Security's Customer Satisfaction score was rated the highest by customers who have used Duo Security's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Duo Security Customer Satisfaction Score by Industry
Duo Security's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Duo Security Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "max",
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}Duo Security Customer Service
3.1/5
Duo Security has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Duo Security's Customer Service
Address
123 N Ashley Street, Suite 200, Ann Arbor, MI United States of America
Website
https://www.duo.com
Phone Number
(866)760-4247
Quick Insights into Duo Security Customer Service
Duo Security's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Duo Security's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Duo Security's Customer Service score.
Ranked Duo Security Customer Service the Highest
Ranked Duo Security Customer Service the Lowest
Duo Security Customer Service Score by Gender
Female customers rated Duo Security's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Duo Security.
Male
2.1/5
Female
3.1/5
Duo Security Customer Service Score by Ethnicity
Duo Security's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Duo Security.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Duo Security Customer Service Score by Age
Duo Security's Customer Service score was rated 1.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Duo Security.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
Duo Security Customer Service Score by Usage
Duo Security's Customer Service score was rated the highest by customers who have used Duo Security's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Duo Security Customer Service Score by Industry
Duo Security's Customer Service score was rated 2.5 stars by Tech industry customers.
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Duo Security as an Employer
4.6/5
Duo Security has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Duo Security scored a 31 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Duo Security would recommend the brand to a friend. ENPS measures how likely Duo Security employees would recommend working at Duo Security to a friend.
Net Promoter Score
31
NPS Score
| 58% | Promoters |
|---|---|
| 15% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 77% | Promoters |
|---|---|
| 8% | Passive |
| 15% | Detractors |
