48
NPS
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PointClickCare
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About PointClickCare's Brand
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care.
Brand at a Glance
78%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
PointClickCare NPS
PointClickCare's Net Promoter Score (NPS) is a 48 with 66% Promoters, 16% Passives, and 18% Detractors. Net Promoter Score tracks whether PointClickCare's customers would recommend using the product based on a scale of -100 to 100.
PointClickCare Overall NPS
| 66% | Promoters |
|---|---|
| 16% | Passives |
| 18% | Detractors |
PointClickCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 55 | Mar 2023 | 55 |
Apr 2023 54 | Apr 2023 | 54 |
May 2023 52 | May 2023 | 52 |
Jul 2023 50 | Jul 2023 | 50 |
Nov 2023 52 | Nov 2023 | 52 |
Jan 2024 51 | Jan 2024 | 51 |
Feb 2024 53 | Feb 2024 | 53 |
Mar 2024 50 | Mar 2024 | 50 |
Apr 2024 49 | Apr 2024 | 49 |
Aug 2024 51 | Aug 2024 | 51 |
Apr 2025 49 | Apr 2025 | 49 |
May 2025 48 | May 2025 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PointClickCare NPS by Gender
Female customers rated PointClickCare's NPS 70 points higher than Male customers.
Male
0
PointClickCare's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
70
PointClickCare's NPS was rated 70 by Female customers on Comparably.
70%
Promoters
30%
Passives
0%
Detractors
PointClickCare NPS by Ethnicity
PointClickCare's NPS was rated 64 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 64 | Caucasian | 64 |
PointClickCare NPS by Age
PointClickCare's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
PointClickCare NPS by Usage
PointClickCare's NPS was rated the highest by customers who have used PointClickCare's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
1 to 2 Years 71 | 1 to 2 Years | 71 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
5 to 10 Years 53 | 5 to 10 Years | 53 |
PointClickCare Customer Reviews
Out of the 5 PointClickCare customer reviews 5 were positive and 0 were constructive. PointClickCare customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PointClickCare Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of PointClickCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PointClickCare Customer Loyalty Score by Gender
Female customers rated PointClickCare's Customer Loyalty score 67% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PointClickCare.
Male
33%
Yes
Female
100%
Yes
PointClickCare Customer Loyalty Score by Ethnicity
PointClickCare's Customer Loyalty score was rated 84% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PointClickCare.
84
out of 100
Caucasian
PointClickCare Customer Loyalty Score by Age
PointClickCare's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PointClickCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
PointClickCare Customer Loyalty Score by Usage
PointClickCare's Customer Loyalty score was rated the highest by customers who have used PointClickCare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PointClickCare Customer Loyalty Score by Industry
PointClickCare's Customer Loyalty score was rated 90% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PointClickCare Product Quality
4.2/5
PointClickCare has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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PointClickCare Product Information
PointClickCare serves markets in the United States. PointClickCare supports iOS and Web devices and offers products for small, medium, and large sized businesses.
PointClickCare’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated PointClickCare's product the highest. Reviewers from the Tech industry rated PointClickCare the lowest at 4.
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Languages Supported
English
Product Type
Electronic Medical Records Software
Home Care Software
Assisted Living Software
Long Term Care Software
Nursing Home Software
Quick Insights into PointClickCare Product Quality
PointClickCare's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PointClickCare's Product Quality.
Ranked PointClickCare Product Quality the Highest
Ranked PointClickCare Product Quality the Lowest
PointClickCare Product Quality Score by Gender
Female customers rated PointClickCare's Product Quality score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PointClickCare.
Male
3.5/5
Female
4.7/5
PointClickCare Product Quality Score by Ethnicity
PointClickCare's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PointClickCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
PointClickCare Product Quality Score by Age
PointClickCare's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PointClickCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
PointClickCare Product Quality Score by Usage
PointClickCare's Product Quality score was rated the highest by customers who have used PointClickCare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PointClickCare Product Quality Score by Industry
PointClickCare's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PointClickCare Pricing
PointClickCare ROI & Value For Money
4.2/5
PointClickCare has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PointClickCare's overall ROI score rated by its users and customers.
PointClickCare Pricing Plans
PointClickCare has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Commercial Real Estate industry think that they had the lowest ROI from PointClickCare.
Who Uses PointClickCare?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into PointClickCare ROI
PointClickCare's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Commercial Real Estate industry.
Sign Up to unlock insights into how customers have ranked PointClickCare's ROI score.
Ranked PointClickCare ROI the Highest
Ranked PointClickCare ROI the Lowest
PointClickCare ROI Score by Gender
Female customers rated PointClickCare's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PointClickCare.
Male
4/5
Female
4.4/5
PointClickCare ROI Score by Ethnicity
PointClickCare's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PointClickCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
PointClickCare ROI Score by Age
PointClickCare's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PointClickCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 5 | 36-40 | 5 |
PointClickCare ROI Score by Usage
PointClickCare's ROI score was rated the highest by customers who have used PointClickCare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PointClickCare ROI Score by Industry
PointClickCare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Commercial Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PointClickCare Customer Satisfaction (CSAT)
PointClickCare Customer Satisfaction (CSAT) Score
89 / 100
PointClickCare has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
68%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PointClickCare Customer Satisfaction
PointClickCare's Customer Satisfaction score was rated highest by customers who have used PointClickCare's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PointClickCare's Customer Satisfaction.
Ranked PointClickCare Customer Satisfaction the Highest
Ranked PointClickCare Customer Satisfaction the Lowest
PointClickCare Customer Satisfaction Score by Gender
Female customers rated PointClickCare's Customer Satisfaction score 50 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PointClickCare.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 88% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
PointClickCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PointClickCare's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PointClickCare.
89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
PointClickCare Customer Satisfaction Score by Age
PointClickCare's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PointClickCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
PointClickCare Customer Satisfaction Score by Usage
PointClickCare's Customer Satisfaction score was rated the highest by customers who have used PointClickCare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PointClickCare Customer Satisfaction Score by Industry
PointClickCare's Customer Satisfaction score was rated 86 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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"scoreClassName": "max",
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}PointClickCare Customer Service
4.2/5
PointClickCare has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PointClickCare's overall Customer Service score rated by its users and customers.
About PointClickCare's Customer Service
Address
Canada
Website
http://www.pointclickcare.com
Phone Number
9058582248
Quick Insights into PointClickCare Customer Service
PointClickCare's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PointClickCare's Customer Service score.
Ranked PointClickCare Customer Service the Highest
Ranked PointClickCare Customer Service the Lowest
PointClickCare Customer Service Score by Gender
Female customers rated PointClickCare's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PointClickCare.
Male
3.6/5
Female
4.4/5
PointClickCare Customer Service Score by Ethnicity
PointClickCare's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PointClickCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
PointClickCare Customer Service Score by Age
PointClickCare's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PointClickCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 4.8 | 36-40 | 4.8 |
PointClickCare Customer Service Score by Usage
PointClickCare's Customer Service score was rated the highest by customers who have used PointClickCare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PointClickCare Customer Service Score by Industry
PointClickCare's Customer Service score was rated 4.2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PointClickCare as an Employer
4.6/5
PointClickCare has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PointClickCare scored a 48 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of PointClickCare would recommend the brand to a friend. ENPS measures how likely PointClickCare employees would recommend working at PointClickCare to a friend.
Net Promoter Score
48
NPS Score
| 66% | Promoters |
|---|---|
| 16% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 67% | Promoters |
|---|---|
| 21% | Passive |
| 12% | Detractors |
