20
NPS
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Brand Page
bronto
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About bronto's Brand
"Bronto provides a cloud-based marketing platform for online and multi-channel??retailers to drive revenue through email, mobile and social campaigns."
Brand at a Glance
3.8/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
bronto NPS
bronto's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether bronto's customers would recommend using the product based on a scale of -100 to 100.
bronto Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
bronto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 20 | Aug 2020 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
bronto NPS by Usage
bronto's NPS was rated the highest by customers who have used bronto's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 30 | 1 to 2 Years | 30 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 21 | 5 to 10 Years | 21 |
bronto Product Quality
3.8/5
bronto has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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bronto Product Information
bronto serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and United Kingdom. bronto supports Web devices and offers products for medium and large sized businesses.
bronto’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated bronto's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated bronto the lowest at 3.
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Quick Insights into bronto Product Quality
bronto's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
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Ranked bronto Product Quality the Highest
Ranked bronto Product Quality the Lowest
bronto Product Quality Score by Usage
bronto's Product Quality score was rated the highest by customers who have used bronto's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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bronto Product Quality Score by Industry
bronto's Product Quality score was rated the highest by Retail industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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bronto Pricing
bronto ROI & Value For Money
3.8/5
bronto has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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bronto Pricing Plans
bronto has a pricing structure that accommodates medium and large businesses. Starting from $20000, bronto uses a subscription model. For the users that are not ready to commit yet, bronto also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from bronto.
Who Uses bronto?
Medium Businesses
Large Enterprises
Quick Insights into bronto ROI
bronto's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked bronto ROI the Highest
Ranked bronto ROI the Lowest
bronto ROI Score by Industry
bronto's ROI score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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bronto Customer Service
3.7/5
bronto has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About bronto's Customer Service
Address
Durham, NC
Website
https://www.oracle.com/index.html
Consumer vs. Employees
bronto scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of bronto would recommend the brand to a friend. ENPS measures how likely bronto employees would recommend working at bronto to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
