-34
NPS
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Onvoy
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About Onvoy's Brand
Onvoy is a wholly-owned subsidiary of Communications Infrastructure Investments, LLC.
Brand at a Glance
54%
Customer Loyalty
2.3/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Onvoy NPS
Onvoy's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Onvoy's customers would recommend using the product based on a scale of -100 to 100.
Onvoy Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Onvoy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 -60 | Oct 2021 | -60 |
May 2022 -50 | May 2022 | -50 |
Apr 2023 -33 | Apr 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Onvoy Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Onvoy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Onvoy Product Quality
2.3/5
Onvoy has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Onvoy's overall Product Quality score rated by its users and customers.
Onvoy Product Information
Onvoy’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.onvoy.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Onvoy Pricing
Onvoy ROI & Value For Money
2.7/5
Onvoy has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Onvoy's overall ROI score rated by its users and customers.
Onvoy Customer Satisfaction (CSAT)
Onvoy Customer Satisfaction (CSAT) Score
33 / 100
Onvoy has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Onvoy Customer Service
2.7/5
Onvoy has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Onvoy's overall Customer Service score rated by its users and customers.
About Onvoy's Customer Service
Address
10300 6th Ave No Plymouth, Minneapolis, MN United States of America
Website
http://www.onvoy.com/
Phone Number
(763)230-2036
Consumer vs. Employees
Onvoy scored a -34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Onvoy would recommend the brand to a friend. ENPS measures how likely Onvoy employees would recommend working at Onvoy to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
