-25
NPS
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Brand Page
Mango
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About Mango's Brand
Mang o est la premi re plateforme de commandes group es de plats livr s pour particuliers, entreprises et campus !
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Mango NPS
Mango's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Mango's customers would recommend using the product based on a scale of -100 to 100.
Mango Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Mango NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2025 -66 | Aug 2025 | -66 |
Sep 2025 -25 | Sep 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mango Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mango users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mango Product Quality
4.1/5
Mango has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Mango's overall Product Quality score rated by its users and customers.
Mango Product Information
Mango’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.mkango.ca/
- Company Size
- 1-10 Employees
Industry
Mineral Product Manufacturing
Tech
Mango Pricing
Mango ROI & Value For Money
3.7/5
Mango has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mango's overall ROI score rated by its users and customers.
Mango Customer Satisfaction (CSAT)
Mango Customer Satisfaction (CSAT) Score
100 / 100
Mango has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mango Customer Service
3.5/5
Mango has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Mango's Customer Service
Address
Calvary, GA United States of America
Website
http://www.mkango.ca/
Mango as an Employer
2.5/5
Mango has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mango scored a -25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mango would recommend the brand to a friend. ENPS measures how likely Mango employees would recommend working at Mango to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
