-100
NPS
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Nanoheal
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About Nanoheal's Brand
Continuously working to deliver the most innovative features, but also leverage the potential of the cloud and the effectiveness of a SaaS devlivery model.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Nanoheal NPS
Nanoheal's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Nanoheal's customers would recommend using the product based on a scale of -100 to 100.
Nanoheal Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Nanoheal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nanoheal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nanoheal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nanoheal Product Quality
1.5/5
Nanoheal has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nanoheal's overall Product Quality score rated by its users and customers.
Nanoheal Product Information
Nanoheal’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.nanoheal.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Nanoheal Pricing
Nanoheal ROI & Value For Money
4.5/5
Nanoheal has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nanoheal's overall ROI score rated by its users and customers.
Nanoheal Customer Satisfaction (CSAT)
Nanoheal Customer Satisfaction (CSAT) Score
100 / 100
Nanoheal has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nanoheal Customer Service
4.5/5
Nanoheal has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nanoheal's overall Customer Service score rated by its users and customers.
About Nanoheal's Customer Service
Address
514 E Timpanogos Circle, Bldg G, Suite 2100, Orem, UT 84097
Website
http://www.nanoheal.com
Phone Number
3854554961
Nanoheal's Social Links
Nanoheal as an Employer
2.9/5
Nanoheal has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Nanoheal scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Nanoheal would recommend the brand to a friend. ENPS measures how likely Nanoheal employees would recommend working at Nanoheal to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
