0
NPS
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examity
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About examity's Brand
"Examity provides an online proctoring solution that enables students, professors and test providers to preserve exam integrity."
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
examity NPS
examity's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether examity's customers would recommend using the product based on a scale of -100 to 100.
examity Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
examity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
examity Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of examity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
examity Product Quality
2.8/5
examity has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock examity's overall Product Quality score rated by its users and customers.
examity Product Information
examity’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- www.examity.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
examity Pricing
examity ROI & Value For Money
2.9/5
examity has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock examity's overall ROI score rated by its users and customers.
examity Customer Satisfaction (CSAT)
examity Customer Satisfaction (CSAT) Score
50 / 100
examity has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
examity Customer Service
3/5
examity has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About examity's Customer Service
Address
New Brunswick, NJ United States of America
Website
www.examity.com
examity as an Employer
4.2/5
examity has a 4.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
examity scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of examity would recommend the brand to a friend. ENPS measures how likely examity employees would recommend working at examity to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
