-100
NPS
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Brand Page
Grace
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About Grace's Brand
Grace is a CRM management platform that uses technology and algorithms to automatically updates its users' CRM records.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Grace NPS
Grace's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Grace's customers would recommend using the product based on a scale of -100 to 100.
Grace Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Grace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grace Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Grace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grace Product Quality
2.5/5
Grace has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grace's overall Product Quality score rated by its users and customers.
Grace Product Information
Grace’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.getgrace.io/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Big Data
Business Services
Enterprise
SaaS
Grace Pricing
Grace ROI & Value For Money
4/5
Grace has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Grace's overall ROI score rated by its users and customers.
Grace Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grace Customer Service
4/5
Grace has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Grace's overall Customer Service score rated by its users and customers.
About Grace's Customer Service
Address
3300 Bee Cave Road, Suite 650-1112, Columbia, MD United States of America
Website
http://www.getgrace.io/
Grace as an Employer
4.3/5
Grace has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Grace scored a -100 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Grace would recommend the brand to a friend. ENPS measures how likely Grace employees would recommend working at Grace to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
