-69
NPS
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AHM
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About AHM's Brand
Brand at a Glance
72%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
AHM NPS
AHM's Net Promoter Score (NPS) is a -69 with 14% Promoters, 3% Passives, and 83% Detractors. Net Promoter Score tracks whether AHM's customers would recommend using the product based on a scale of -100 to 100.
AHM Overall NPS
| 14% | Promoters |
|---|---|
| 3% | Passives |
| 83% | Detractors |
AHM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -71 | Nov 2022 | -71 |
Dec 2022 -85 | Dec 2022 | -85 |
Feb 2023 -89 | Feb 2023 | -89 |
Jun 2023 -85 | Jun 2023 | -85 |
Jul 2023 -77 | Jul 2023 | -77 |
Aug 2023 -77 | Aug 2023 | -77 |
Jan 2024 -71 | Jan 2024 | -71 |
Feb 2024 -72 | Feb 2024 | -72 |
Mar 2024 -74 | Mar 2024 | -74 |
Jul 2024 -68 | Jul 2024 | -68 |
Oct 2024 -68 | Oct 2024 | -68 |
Dec 2025 -70 | Dec 2025 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AHM NPS by Gender
Female customers rated AHM's NPS 106 points higher than Male customers.
Male
-86
AHM's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
20
AHM's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
AHM NPS by Ethnicity
AHM's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Other -66 | Other | -66 |
AHM NPS by Age
AHM's NPS was rated -100 points by customers ages 66+ on Comparably.
AHM NPS by Usage
AHM's NPS was rated the highest by customers who have used AHM's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
Over 10 Years -100 | Over 10 Years | -100 |
AHM Customer Reviews
Out of the 2 AHM customer reviews 1 was positive and 1 was constructive. AHM customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AHM Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of AHM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AHM Customer Loyalty Score by Gender
Female customers rated AHM's Customer Loyalty score 14% higher than Male customers.
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Male
68%
Yes
Female
82%
Yes
AHM Customer Loyalty Score by Ethnicity
AHM's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AHM.
67
out of 100
Caucasian
85
out of 100
Other
AHM Customer Loyalty Score by Age
AHM's Customer Loyalty score was rated 82% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AHM.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 82% | 66+ | 82% |
AHM Customer Loyalty Score by Usage
AHM's Customer Loyalty score was rated the highest by customers who have used AHM's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AHM Product Quality
2/5
AHM has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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AHM Product Information
AHM’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://ahm.com.au/
Quick Insights into AHM Product Quality
AHM's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used AHM's products/services for Over 10 Years.
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Ranked AHM Product Quality the Highest
Ranked AHM Product Quality the Lowest
AHM Product Quality Score by Gender
Female customers rated AHM's Product Quality score 1.8 stars higher than Male customers.
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Male
1.6/5
Female
3.4/5
AHM Product Quality Score by Ethnicity
AHM's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AHM.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.7 | Other | 1.7 |
AHM Product Quality Score by Age
AHM's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AHM.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
AHM Product Quality Score by Usage
AHM's Product Quality score was rated the highest by customers who have used AHM's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AHM Pricing
AHM ROI & Value For Money
2.1/5
AHM has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into AHM ROI
AHM's ROI score was rated highest by Female customers, and rated lowest by customers who have used AHM's products/services for Over 10 Years.
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Ranked AHM ROI the Highest
Ranked AHM ROI the Lowest
AHM ROI Score by Gender
Female customers rated AHM's ROI score 1.6 stars higher than Male customers.
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Male
1.6/5
Female
3.2/5
AHM ROI Score by Ethnicity
AHM's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AHM.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.6 | Other | 1.6 |
AHM ROI Score by Age
AHM's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AHM.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
AHM ROI Score by Usage
AHM's ROI score was rated the highest by customers who have used AHM's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AHM Customer Satisfaction (CSAT)
AHM Customer Satisfaction (CSAT) Score
23 / 100
AHM has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
19%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
19%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AHM Customer Satisfaction
AHM's Customer Satisfaction score was rated highest by customers who have used AHM's products/services for Less than 1 Year, and rated lowest by customers who have used AHM's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked AHM's Customer Satisfaction.
Ranked AHM Customer Satisfaction the Highest
Ranked AHM Customer Satisfaction the Lowest
AHM Customer Satisfaction Score by Gender
AHM's Customer Satisfaction score was rated 14 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AHM.
14 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 29% | |
Very Dissatisfied | 50% |
AHM Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AHM's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
55%
CSAT according to Other
AHM's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
50%
AHM Customer Satisfaction Score by Age
AHM's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AHM.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
AHM Customer Satisfaction Score by Usage
AHM's Customer Satisfaction score was rated the highest by customers who have used AHM's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AHM Customer Service
2.1/5
AHM has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About AHM's Customer Service
Website
https://ahm.com.au/
Quick Insights into AHM Customer Service
AHM's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used AHM's products/services for Over 10 Years.
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Ranked AHM Customer Service the Highest
Ranked AHM Customer Service the Lowest
AHM Customer Service Score by Gender
Female customers rated AHM's Customer Service score 1.4 stars higher than Male customers.
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Male
1.7/5
Female
3.1/5
AHM Customer Service Score by Ethnicity
AHM's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AHM.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2 | Other | 2 |
AHM Customer Service Score by Age
AHM's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AHM.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
AHM Customer Service Score by Usage
AHM's Customer Service score was rated the highest by customers who have used AHM's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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AHM as an Employer
2.4/5
AHM has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
AHM scored a -69 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of AHM would recommend the brand to a friend. ENPS measures how likely AHM employees would recommend working at AHM to a friend.
Net Promoter Score
-69
NPS Score
| 14% | Promoters |
|---|---|
| 3% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 0% | Promoters |
|---|---|
| 36% | Passive |
| 64% | Detractors |
