33
NPS
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Harris Health System
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About Harris Health System's Brand
Harris Health provides healthcare systems residents Texas.
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Harris Health System NPS
Harris Health System's Net Promoter Score (NPS) is a 33 with 59% Promoters, 15% Passives, and 26% Detractors. Net Promoter Score tracks whether Harris Health System's customers would recommend using the product based on a scale of -100 to 100.
Harris Health System Overall NPS
| 59% | Promoters |
|---|---|
| 15% | Passives |
| 26% | Detractors |
Harris Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 60 | Sep 2022 | 60 |
Oct 2022 49 | Oct 2022 | 49 |
Dec 2022 52 | Dec 2022 | 52 |
Feb 2023 56 | Feb 2023 | 56 |
Jul 2023 50 | Jul 2023 | 50 |
Oct 2023 42 | Oct 2023 | 42 |
Dec 2023 46 | Dec 2023 | 46 |
Feb 2024 44 | Feb 2024 | 44 |
Oct 2024 41 | Oct 2024 | 41 |
Jan 2025 36 | Jan 2025 | 36 |
Feb 2025 30 | Feb 2025 | 30 |
Jul 2026 33 | Jul 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harris Health System NPS by Gender
Male customers rated Harris Health System's NPS 54 points higher than Female customers.
Male
34
Harris Health System's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-20
Harris Health System's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Harris Health System NPS by Usage
Harris Health System's NPS was rated the highest by customers who have used Harris Health System's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Harris Health System Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Harris Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harris Health System Customer Loyalty Score by Gender
Female customers rated Harris Health System's Customer Loyalty score 42% higher than Male customers.
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Male
40%
Yes
Female
82%
Yes
Harris Health System Customer Loyalty Score by Usage
Harris Health System's Customer Loyalty score was rated the highest by customers who have used Harris Health System's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Harris Health System Product Quality
3.1/5
Harris Health System has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Harris Health System Product Information
Harris Health System’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://harrishealth.org/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Harris Health System Product Quality
Harris Health System's Product Quality score was rated highest by customers who have used Harris Health System's products/services for 5 to 10 Years, and rated lowest by customers who have used Harris Health System's products/services for 2 to 5 Years.
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Ranked Harris Health System Product Quality the Highest
Ranked Harris Health System Product Quality the Lowest
Harris Health System Product Quality Score by Gender
Male customers rated Harris Health System's Product Quality score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Harris Health System.
Male
3.5/5
Female
2.3/5
Harris Health System Product Quality Score by Usage
Harris Health System's Product Quality score was rated the highest by customers who have used Harris Health System's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Harris Health System Pricing
Harris Health System ROI & Value For Money
3.4/5
Harris Health System has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Harris Health System ROI
Harris Health System's ROI score was rated highest by customers who have used Harris Health System's products/services for 5 to 10 Years, and rated lowest by customers who have used Harris Health System's products/services for 2 to 5 Years.
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Ranked Harris Health System ROI the Highest
Ranked Harris Health System ROI the Lowest
Harris Health System ROI Score by Gender
Male customers rated Harris Health System's ROI score 0.5 stars higher than Female customers.
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Male
3.3/5
Female
2.8/5
Harris Health System ROI Score by Usage
Harris Health System's ROI score was rated the highest by customers who have used Harris Health System's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Harris Health System Customer Satisfaction (CSAT)
Harris Health System Customer Satisfaction (CSAT) Score
44 / 100
Harris Health System has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harris Health System Customer Satisfaction
Harris Health System's Customer Satisfaction score was rated highest by customers who have used Harris Health System's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked Harris Health System Customer Satisfaction the Highest
Ranked Harris Health System Customer Satisfaction the Lowest
Harris Health System Customer Satisfaction Score by Gender
Male customers rated Harris Health System's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Harris Health System.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Harris Health System Customer Satisfaction Score by Usage
Harris Health System's Customer Satisfaction score was rated 33 points by customers who have used Harris Health System's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Harris Health System Customer Service
3.4/5
Harris Health System has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Harris Health System's Customer Service
Address
Houston, TX
Website
http://harrishealth.org/
Quick Insights into Harris Health System Customer Service
Harris Health System's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Harris Health System's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Harris Health System's Customer Service score.
Ranked Harris Health System Customer Service the Highest
Ranked Harris Health System Customer Service the Lowest
Harris Health System Customer Service Score by Gender
Male customers rated Harris Health System's Customer Service score 2.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Harris Health System.
Male
4.6/5
Female
2.3/5
Harris Health System Customer Service Score by Usage
Harris Health System's Customer Service score was rated the highest by customers who have used Harris Health System's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Harris Health System as an Employer
4.2/5
Harris Health System has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Harris Health System scored a 33 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Harris Health System would recommend the brand to a friend. ENPS measures how likely Harris Health System employees would recommend working at Harris Health System to a friend.
Net Promoter Score
33
NPS Score
| 59% | Promoters |
|---|---|
| 15% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
