-50
NPS
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Pinnacol Assurance
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About Pinnacol Assurance's Brand
Pinnacol Assurance is Colorado’s top-rated workers’ compensation insurance carrier. We keep businesses safe as they grow across the country by providing them with caring protection. Our highest-performing injured worker care, tailored safety solutions and renowned return to work program reduce costs while keeping workers safe regardless of where they are.
Brand at a Glance
68%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Pinnacol Assurance CMO
Pinnacol Assurance NPS
Pinnacol Assurance's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Pinnacol Assurance's customers would recommend using the product based on a scale of -100 to 100.
Pinnacol Assurance Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Pinnacol Assurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
May 2023 -50 | May 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pinnacol Assurance Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Pinnacol Assurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pinnacol Assurance Product Quality
1.9/5
Pinnacol Assurance has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Pinnacol Assurance's overall Product Quality score rated by its users and customers.
Pinnacol Assurance Product Information
Pinnacol Assurance’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.pinnacol.com/
- Company Size
- 501-1,000 Employees
Industry
Insurance
Pinnacol Assurance Pricing
Pinnacol Assurance ROI & Value For Money
1.9/5
Pinnacol Assurance has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Pinnacol Assurance Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pinnacol Assurance Customer Service
1.9/5
Pinnacol Assurance has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Pinnacol Assurance's overall Customer Service score rated by its users and customers.
About Pinnacol Assurance's Customer Service
Address
7501 E Lowry Blvd, Denver, CO 80230
Website
http://www.pinnacol.com/
Phone Number
3033614000
Pinnacol Assurance's Social Links
Pinnacol Assurance as an Employer
4.1/5
Pinnacol Assurance has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Pinnacol Assurance scored a -50 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Pinnacol Assurance would recommend the brand to a friend. ENPS measures how likely Pinnacol Assurance employees would recommend working at Pinnacol Assurance to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
