-15
NPS
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Brand Page
GLP
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About GLP's Brand
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
GLP NPS
GLP's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether GLP's customers would recommend using the product based on a scale of -100 to 100.
GLP Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
GLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -20 | Sep 2022 | -20 |
Sep 2023 -17 | Sep 2023 | -17 |
Dec 2025 -15 | Dec 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GLP Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of GLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GLP Product Quality
3.1/5
GLP has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock GLP's overall Product Quality score rated by its users and customers.
GLP Product Information
GLP’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.glpinc.com
- Company Size
- 1,001-5,000 Employees
GLP Pricing
GLP ROI & Value For Money
2.9/5
GLP has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock GLP's overall ROI score rated by its users and customers.
GLP Customer Satisfaction (CSAT)
GLP Customer Satisfaction (CSAT) Score
50 / 100
GLP has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GLP Customer Service
3/5
GLP has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock GLP's overall Customer Service score rated by its users and customers.
About GLP's Customer Service
Website
http://www.glpinc.com
Consumer vs. Employees
GLP scored a -15 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of GLP would recommend the brand to a friend. ENPS measures how likely GLP employees would recommend working at GLP to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
