56
NPS
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Brand Page
MTS
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About MTS' Brand
Telecommunications Management, Billing
Brand at a Glance
4/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
MTS NPS
MTS's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether MTS's customers would recommend using the product based on a scale of -100 to 100.
MTS Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
MTS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
Mar 2024 55 | Mar 2024 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MTS NPS by Usage
MTS's NPS was rated 61 points by customers who have used MTS's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 61 | 5 to 10 Years | 61 |
MTS Product Quality
4/5
MTS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MTS' overall Product Quality score rated by its users and customers.
MTS Product Information
MTS serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. MTS supports Web devices and offers products for small, medium, and large sized businesses.
MTS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mtsint.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Portuguese
Hebrew
MTS Pricing
MTS ROI & Value For Money
3.8/5
MTS has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MTS' overall ROI score rated by its users and customers.
MTS Pricing Plans
MTS has a pricing structure that accommodates small, medium, and large businesses.
Who Uses MTS?
Small Businesses
Medium Businesses
Large Enterprises
MTS Customer Satisfaction (CSAT)
MTS Customer Satisfaction (CSAT) Score
100 / 100
MTS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MTS Customer Service
5/5
MTS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MTS's Customer Service
Address
14 Hatidhar Street, York, NY United States of America
Website
http://www.mtsint.com
MTS as an Employer
2.4/5
MTS has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MTS scored a 56 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of MTS would recommend the brand to a friend. ENPS measures how likely MTS employees would recommend working at MTS to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
