-34
NPS
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Brand Page
CTM NA
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About CTM NA's Brand
CTM Media Group is a distributor of tourism information to the travelers.
Brand at a Glance
83%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
CTM NA NPS
CTM NA's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether CTM NA's customers would recommend using the product based on a scale of -100 to 100.
CTM NA Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
CTM NA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2026 -33 | Apr 2026 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CTM NA Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of CTM NA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CTM NA Product Quality
2.8/5
CTM NA has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CTM NA's overall Product Quality score rated by its users and customers.
CTM NA Product Information
CTM NA’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Media
CTM NA Pricing
CTM NA ROI & Value For Money
2.9/5
CTM NA has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CTM NA's overall ROI score rated by its users and customers.
CTM NA Customer Satisfaction (CSAT)
CTM NA Customer Satisfaction (CSAT) Score
50 / 100
CTM NA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CTM NA Customer Service
2.7/5
CTM NA has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CTM NA's overall Customer Service score rated by its users and customers.
About CTM NA's Customer Service
Address
Stamford, CT United States of America
Website
http://www.ctmmediagroup.com/
CTM NA as an Employer
3.1/5
CTM NA has a 3.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
CTM NA scored a -34 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of CTM NA would recommend the brand to a friend. ENPS measures how likely CTM NA employees would recommend working at CTM NA to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
