-46
NPS
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CaptionCall
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About CaptionCall's Brand
Brand at a Glance
84%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
CaptionCall NPS
CaptionCall's Net Promoter Score (NPS) is a -46 with 18% Promoters, 18% Passives, and 64% Detractors. Net Promoter Score tracks whether CaptionCall's customers would recommend using the product based on a scale of -100 to 100.
CaptionCall Overall NPS
| 18% | Promoters |
|---|---|
| 18% | Passives |
| 64% | Detractors |
CaptionCall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Nov 2020 -66 | Nov 2020 | -66 |
Jan 2021 -25 | Jan 2021 | -25 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 -17 | Aug 2021 | -17 |
Feb 2022 -15 | Feb 2022 | -15 |
May 2022 -25 | May 2022 | -25 |
Jul 2023 -33 | Jul 2023 | -33 |
Mar 2025 -40 | Mar 2025 | -40 |
Dec 2025 -45 | Dec 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CaptionCall NPS by Gender
CaptionCall's NPS was rated -50 by Female customers on Comparably.
Female
-50
CaptionCall's NPS was rated -50 by Female customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Male
N/A
CaptionCall's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
CaptionCall NPS by Ethnicity
CaptionCall's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
CaptionCall NPS by Age
CaptionCall's NPS was rated -67 points by customers ages 66+ on Comparably.
CaptionCall NPS by Usage
CaptionCall's NPS was rated -67 points by customers who have used CaptionCall's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
CaptionCall Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of CaptionCall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CaptionCall Customer Loyalty Score by Gender
CaptionCall's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CaptionCall.
Female
100%
Yes
Male
N/A
Yes
CaptionCall Customer Loyalty Score by Ethnicity
CaptionCall's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CaptionCall.
100
out of 100
Caucasian
CaptionCall Customer Loyalty Score by Age
CaptionCall's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CaptionCall.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
CaptionCall Customer Loyalty Score by Usage
CaptionCall's Customer Loyalty score was rated 100% by customers who have used CaptionCall's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CaptionCall Product Quality
3/5
CaptionCall has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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CaptionCall Product Information
CaptionCall’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.captioncall.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into CaptionCall Product Quality
CaptionCall's Product Quality score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked CaptionCall's Product Quality.
Ranked CaptionCall Product Quality the Highest
CaptionCall Product Quality Score by Gender
CaptionCall's Product Quality score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CaptionCall.
Female
2.4/5
Male
N/A
CaptionCall Product Quality Score by Ethnicity
CaptionCall's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CaptionCall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
CaptionCall Product Quality Score by Age
CaptionCall's Product Quality score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CaptionCall.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
CaptionCall Product Quality Score by Usage
CaptionCall's Product Quality score was rated 2.3 stars by customers who have used CaptionCall's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CaptionCall Pricing
CaptionCall ROI & Value For Money
3.5/5
CaptionCall has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CaptionCall's overall ROI score rated by its users and customers.
Quick Insights into CaptionCall ROI
CaptionCall's ROI score was rated highest by customers who have used CaptionCall's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked CaptionCall's ROI score.
Ranked CaptionCall ROI the Highest
CaptionCall ROI Score by Gender
CaptionCall's ROI score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CaptionCall.
Female
4.4/5
Male
N/A
CaptionCall ROI Score by Ethnicity
CaptionCall's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CaptionCall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
CaptionCall ROI Score by Age
CaptionCall's ROI score was rated 3.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CaptionCall.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.8 | 66+ | 3.8 |
CaptionCall ROI Score by Usage
CaptionCall's ROI score was rated 4.5 stars by customers who have used CaptionCall's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CaptionCall Customer Satisfaction (CSAT)
CaptionCall Customer Satisfaction (CSAT) Score
67 / 100
CaptionCall has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CaptionCall Customer Satisfaction
CaptionCall's Customer Satisfaction score was rated highest by customers who have used CaptionCall's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked CaptionCall's Customer Satisfaction.
Ranked CaptionCall Customer Satisfaction the Highest
CaptionCall Customer Satisfaction Score by Gender
CaptionCall's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CaptionCall.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CaptionCall Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CaptionCall's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CaptionCall.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CaptionCall Customer Satisfaction Score by Age
CaptionCall's Customer Satisfaction score was rated 34 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CaptionCall.
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 34% |
CaptionCall Customer Satisfaction Score by Usage
CaptionCall's Customer Satisfaction score was rated 67 points by customers who have used CaptionCall's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CaptionCall Customer Service
3.4/5
CaptionCall has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About CaptionCall's Customer Service
Website
http://www.captioncall.com
Quick Insights into CaptionCall Customer Service
CaptionCall's Customer Service score was rated highest by customers who have used CaptionCall's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked CaptionCall's Customer Service score.
Ranked CaptionCall Customer Service the Highest
CaptionCall Customer Service Score by Gender
CaptionCall's Customer Service score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CaptionCall.
Female
3.9/5
Male
N/A
CaptionCall Customer Service Score by Ethnicity
CaptionCall's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CaptionCall.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
CaptionCall Customer Service Score by Age
CaptionCall's Customer Service score was rated 4 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CaptionCall.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4 | 66+ | 4 |
CaptionCall Customer Service Score by Usage
CaptionCall's Customer Service score was rated 4 stars by customers who have used CaptionCall's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CaptionCall as an Employer
2.8/5
CaptionCall has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CaptionCall scored a -46 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of CaptionCall would recommend the brand to a friend. ENPS measures how likely CaptionCall employees would recommend working at CaptionCall to a friend.
Net Promoter Score
-46
NPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 22% | Promoters |
|---|---|
| 18% | Passive |
| 60% | Detractors |
