100
NPS
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Brand Page
BBN Technologies
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About BBN Technologies' Brand
BBN Technologies is a U.S.-based high-technology company which provides research and development services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
BBN Technologies NPS
BBN Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether BBN Technologies's customers would recommend using the product based on a scale of -100 to 100.
BBN Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
BBN Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BBN Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BBN Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BBN Technologies Product Quality
5/5
BBN Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BBN Technologies' overall Product Quality score rated by its users and customers.
BBN Technologies Product Information
BBN Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.bbn-tech.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
BBN Technologies Pricing
BBN Technologies ROI & Value For Money
5/5
BBN Technologies has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BBN Technologies' overall ROI score rated by its users and customers.
BBN Technologies Customer Satisfaction (CSAT)
BBN Technologies Customer Satisfaction (CSAT) Score
100 / 100
BBN Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BBN Technologies Customer Service
5/5
BBN Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BBN Technologies' overall Customer Service score rated by its users and customers.
About BBN Technologies's Customer Service
Address
Cambridge, MA United States of America
Website
http://www.bbn-tech.com/
BBN Technologies as an Employer
3.4/5
BBN Technologies has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
BBN Technologies scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of BBN Technologies would recommend the brand to a friend. ENPS measures how likely BBN Technologies employees would recommend working at BBN Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
