23
NPS
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NAR
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About NAR's Brand
Brand at a Glance
84%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
NAR NPS
NAR's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether NAR's customers would recommend using the product based on a scale of -100 to 100.
NAR Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
NAR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Feb 2023 80 | Feb 2023 | 80 |
Aug 2023 83 | Aug 2023 | 83 |
Mar 2024 37 | Mar 2024 | 37 |
Jul 2025 22 | Jul 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NAR Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of NAR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NAR Product Quality
3.1/5
NAR has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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NAR Product Information
NAR’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
NAR Pricing
NAR ROI & Value For Money
3.2/5
NAR has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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NAR Customer Satisfaction (CSAT)
NAR Customer Satisfaction (CSAT) Score
50 / 100
NAR has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NAR Customer Service
3.4/5
NAR has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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NAR as an Employer
3.4/5
NAR has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
NAR scored a 23 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of NAR would recommend the brand to a friend. ENPS measures how likely NAR employees would recommend working at NAR to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
