39
NPS
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Winsupply Inc
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About Winsupply Inc's Brand
Since Winsupply Inc. was founded in 1956, we’ve made it our mission to provide support and resources to aspiring entrepreneurs. We aim to strengthen communities and empower hard-working people who dream of owning their own business. To do this, we offer the following: - The “Winsupply Customer Experience” for everyone who purchases our products. -An ethical work environment that attracts and retains employees by building teams that feel like family. -The opportunity for enterprising men and women to run their own wholesale distribution businesses. -Services that provide a competitive advantage for local wholesalers and their customers. -An impressive return on investment for our owner shareholders. With these five areas as our focus, our core philosophy has remained unchanged after more than 60 years of innovation and growth.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Winsupply Inc NPS
Winsupply Inc's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether Winsupply Inc's customers would recommend using the product based on a scale of -100 to 100.
Winsupply Inc Overall NPS
| 61% | Promoters |
|---|---|
| 17% | Passives |
| 22% | Detractors |
Winsupply Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 75 | Jul 2022 | 75 |
Aug 2022 34 | Aug 2022 | 34 |
Sep 2022 43 | Sep 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
May 2023 55 | May 2023 | 55 |
Jun 2023 60 | Jun 2023 | 60 |
Sep 2023 49 | Sep 2023 | 49 |
Apr 2024 38 | Apr 2024 | 38 |
Jun 2024 43 | Jun 2024 | 43 |
Aug 2024 37 | Aug 2024 | 37 |
May 2025 40 | May 2025 | 40 |
Dec 2025 39 | Dec 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Winsupply Inc NPS by Gender
Winsupply Inc's NPS was rated 100 by Male customers on Comparably.
Male
100
Winsupply Inc's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Winsupply Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Winsupply Inc NPS by Ethnicity
Winsupply Inc's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Winsupply Inc Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Winsupply Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Winsupply Inc Customer Loyalty Score by Gender
Winsupply Inc's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Winsupply Inc.
Male
100%
Yes
Female
N/A
Yes
Winsupply Inc Customer Loyalty Score by Ethnicity
Winsupply Inc's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Winsupply Inc.
100
out of 100
Other
Winsupply Inc Product Quality
3.9/5
Winsupply Inc has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Winsupply Inc's overall Product Quality score rated by its users and customers.
Winsupply Inc Product Information
Winsupply Inc’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.winsupplyinc.com
- Company Size
- 5,001-10,000 Employees
Industry
Wholesale
Quick Insights into Winsupply Inc Product Quality
Winsupply Inc's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Winsupply Inc's Product Quality.
Ranked Winsupply Inc Product Quality the Highest
Winsupply Inc Product Quality Score by Gender
Winsupply Inc's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Winsupply Inc.
Male
5/5
Female
N/A
Winsupply Inc Product Quality Score by Ethnicity
Winsupply Inc's Product Quality score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Winsupply Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Winsupply Inc Pricing
Winsupply Inc ROI & Value For Money
4.1/5
Winsupply Inc has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Winsupply Inc ROI
Winsupply Inc's ROI score was rated highest by Other customers.
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Ranked Winsupply Inc ROI the Highest
Winsupply Inc ROI Score by Gender
Winsupply Inc's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Winsupply Inc.
Male
4.8/5
Female
N/A
Winsupply Inc ROI Score by Ethnicity
Winsupply Inc's ROI score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Winsupply Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Winsupply Inc Customer Satisfaction (CSAT)
Winsupply Inc Customer Satisfaction (CSAT) Score
72 / 100
Winsupply Inc has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
11%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
5%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Winsupply Inc Customer Satisfaction
Winsupply Inc's Customer Satisfaction score was rated highest by Male customers.
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Ranked Winsupply Inc Customer Satisfaction the Highest
Winsupply Inc Customer Satisfaction Score by Gender
Winsupply Inc's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Winsupply Inc.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Winsupply Inc Customer Satisfaction Score by Ethnicity
CSAT according to Other
Winsupply Inc's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Winsupply Inc.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Winsupply Inc Customer Service
4.2/5
Winsupply Inc has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Winsupply Inc's Customer Service
Address
3110 Kettering Blvd., Dayton, OH 45439
Website
https://www.winsupplyinc.com
Phone Number
937-294-5331
Winsupply Inc's Social Links
Quick Insights into Winsupply Inc Customer Service
Winsupply Inc's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Winsupply Inc's Customer Service score.
Ranked Winsupply Inc Customer Service the Highest
Winsupply Inc Customer Service Score by Gender
Winsupply Inc's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Winsupply Inc.
Male
5/5
Female
N/A
Winsupply Inc Customer Service Score by Ethnicity
Winsupply Inc's Customer Service score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Winsupply Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 5 | Other | 5 |
Winsupply Inc as an Employer
3.6/5
Winsupply Inc has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Winsupply Inc scored a 39 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Winsupply Inc would recommend the brand to a friend. ENPS measures how likely Winsupply Inc employees would recommend working at Winsupply Inc to a friend.
Net Promoter Score
39
NPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 40% | Promoters |
|---|---|
| 21% | Passive |
| 39% | Detractors |
