17
NPS
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AlphaSights
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About AlphaSights' Brand
AlphaSights is the world's knowledge partner, providing professionals with fast, flexible access to deep industry knowledge worldwide.
Brand at a Glance
64%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
AlphaSights NPS
AlphaSights's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether AlphaSights's customers would recommend using the product based on a scale of -100 to 100.
AlphaSights Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
AlphaSights NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 7 | Mar 2023 | 7 |
Apr 2023 9 | Apr 2023 | 9 |
May 2023 10 | May 2023 | 10 |
Jun 2023 11 | Jun 2023 | 11 |
Jul 2023 13 | Jul 2023 | 13 |
Nov 2023 13 | Nov 2023 | 13 |
Feb 2024 15 | Feb 2024 | 15 |
Mar 2024 14 | Mar 2024 | 14 |
Dec 2024 14 | Dec 2024 | 14 |
Jan 2025 14 | Jan 2025 | 14 |
May 2025 16 | May 2025 | 16 |
Jul 2025 18 | Jul 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AlphaSights NPS by Gender
Male customers rated AlphaSights's NPS 6 points higher than Female customers.
Male
25
AlphaSights's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
19
AlphaSights's NPS was rated 19 by Female customers on Comparably.
55%
Promoters
9%
Passives
36%
Detractors
AlphaSights NPS by Ethnicity
AlphaSights's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
AlphaSights NPS by Age
AlphaSights's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
AlphaSights NPS by Usage
AlphaSights's NPS was rated the highest by customers who have used AlphaSights's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
AlphaSights Customer Reviews
Out of the 2 AlphaSights customer reviews 1 was positive and 1 was constructive. AlphaSights customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AlphaSights Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of AlphaSights users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AlphaSights Customer Loyalty Score by Gender
Male customers rated AlphaSights's Customer Loyalty score 11% higher than Female customers.
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Male
78%
Yes
Female
67%
Yes
AlphaSights Customer Loyalty Score by Ethnicity
AlphaSights's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AlphaSights.
64
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
AlphaSights Customer Loyalty Score by Age
AlphaSights's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 82% | 26-30 | 82% |
36-40 100% | 36-40 | 100% |
AlphaSights Customer Loyalty Score by Usage
AlphaSights's Customer Loyalty score was rated the highest by customers who have used AlphaSights's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AlphaSights Customer Loyalty Score by Industry
AlphaSights's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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AlphaSights Product Quality
3.9/5
AlphaSights has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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AlphaSights Product Information
AlphaSights’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated AlphaSights's product the highest. Reviewers from the Tech industry rated AlphaSights the lowest at 4.4.
- Website
- https://www.alphasights.com/
- Company Size
- 201-500 Employees
Industry
Professional Services
Quick Insights into AlphaSights Product Quality
AlphaSights's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used AlphaSights's products/services for 1 to 2 Years.
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Ranked AlphaSights Product Quality the Highest
Ranked AlphaSights Product Quality the Lowest
AlphaSights Product Quality Score by Gender
Female customers rated AlphaSights's Product Quality score 0.5 stars higher than Male customers.
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Male
3.7/5
Female
4.2/5
AlphaSights Product Quality Score by Ethnicity
AlphaSights's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AlphaSights.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
AlphaSights Product Quality Score by Age
AlphaSights's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AlphaSights.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
36-40 4.6 | 36-40 | 4.6 |
AlphaSights Product Quality Score by Usage
AlphaSights's Product Quality score was rated the highest by customers who have used AlphaSights's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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AlphaSights Product Quality Score by Industry
AlphaSights's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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AlphaSights Pricing
AlphaSights ROI & Value For Money
3.9/5
AlphaSights has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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AlphaSights Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from AlphaSights.
Quick Insights into AlphaSights ROI
AlphaSights's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used AlphaSights's products/services for 1 to 2 Years.
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Ranked AlphaSights ROI the Highest
Ranked AlphaSights ROI the Lowest
AlphaSights ROI Score by Gender
Female customers rated AlphaSights's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AlphaSights.
Male
3.7/5
Female
4.2/5
AlphaSights ROI Score by Ethnicity
AlphaSights's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AlphaSights.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
AlphaSights ROI Score by Age
AlphaSights's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AlphaSights.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
36-40 4.5 | 36-40 | 4.5 |
AlphaSights ROI Score by Usage
AlphaSights's ROI score was rated the highest by customers who have used AlphaSights's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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AlphaSights ROI Score by Industry
AlphaSights's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
AlphaSights Customer Satisfaction (CSAT)
AlphaSights Customer Satisfaction (CSAT) Score
81 / 100
AlphaSights has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
33%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AlphaSights Customer Satisfaction
AlphaSights's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used AlphaSights's products/services for 1 to 2 Years.
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Ranked AlphaSights Customer Satisfaction the Highest
Ranked AlphaSights Customer Satisfaction the Lowest
AlphaSights Customer Satisfaction Score by Gender
Female customers rated AlphaSights's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AlphaSights.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AlphaSights Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AlphaSights' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
AlphaSights' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AlphaSights.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
AlphaSights Customer Satisfaction Score by Age
AlphaSights's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AlphaSights.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 36-40 | 100% |
AlphaSights Customer Satisfaction Score by Usage
AlphaSights's Customer Satisfaction score was rated the highest by customers who have used AlphaSights's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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AlphaSights Customer Service
4/5
AlphaSights has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About AlphaSights's Customer Service
Address
229 West 43rd Street, 4th Floor, New York City, NY 10036
Website
https://www.alphasights.com/
Phone Number
+1 212 231 9020
AlphaSights's Social Links
Quick Insights into AlphaSights Customer Service
AlphaSights's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used AlphaSights's products/services for 1 to 2 Years.
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Ranked AlphaSights Customer Service the Highest
Ranked AlphaSights Customer Service the Lowest
AlphaSights Customer Service Score by Gender
Female customers rated AlphaSights's Customer Service score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
AlphaSights Customer Service Score by Ethnicity
AlphaSights's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AlphaSights.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
AlphaSights Customer Service Score by Age
AlphaSights's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AlphaSights.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4 | 26-30 | 4 |
36-40 4.5 | 36-40 | 4.5 |
AlphaSights Customer Service Score by Usage
AlphaSights's Customer Service score was rated the highest by customers who have used AlphaSights's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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AlphaSights Customer Service Score by Industry
AlphaSights's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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AlphaSights as an Employer
4.2/5
AlphaSights has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
AlphaSights scored a 17 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of AlphaSights would recommend the brand to a friend. ENPS measures how likely AlphaSights employees would recommend working at AlphaSights to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
