-8
NPS
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Sunsweet Growers Inc.
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About Sunsweet Growers Inc. Brand
Brand at a Glance
64%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Sunsweet Growers Inc. NPS
Sunsweet Growers Inc.'s Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Sunsweet Growers Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Sunsweet Growers Inc. Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Sunsweet Growers Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2021 -33 | Sep 2021 | -33 |
May 2022 0 | May 2022 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Sep 2022 17 | Sep 2022 | 17 |
Oct 2022 29 | Oct 2022 | 29 |
Jul 2023 13 | Jul 2023 | 13 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -9 | Dec 2023 | -9 |
Dec 2024 -1 | Dec 2024 | -1 |
Feb 2026 -8 | Feb 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunsweet Growers Inc. NPS by Gender
Sunsweet Growers Inc.'s NPS was rated -34 by Female customers on Comparably.
Female
-34
Sunsweet Growers Inc.'s NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Sunsweet Growers Inc.'s NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sunsweet Growers Inc. Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Sunsweet Growers Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sunsweet Growers Inc. Customer Loyalty Score by Gender
Sunsweet Growers Inc.'s Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Sunsweet Growers Inc. Product Quality
3.8/5
Sunsweet Growers Inc. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sunsweet Growers Inc. Product Information
Sunsweet Growers Inc.’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.sunsweet.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Sunsweet Growers Inc. Product Quality
Sunsweet Growers Inc.'s Product Quality score was rated highest by Female customers.
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Ranked Sunsweet Growers Inc. Product Quality the Highest
Sunsweet Growers Inc. Product Quality Score by Gender
Sunsweet Growers Inc.'s Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sunsweet Growers Inc..
Female
3.8/5
Male
N/A
Sunsweet Growers Inc. Pricing
Sunsweet Growers Inc. ROI & Value For Money
3.3/5
Sunsweet Growers Inc. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Sunsweet Growers Inc. ROI
Sunsweet Growers Inc.'s ROI score was rated highest by Female customers.
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Ranked Sunsweet Growers Inc. ROI the Highest
Sunsweet Growers Inc. ROI Score by Gender
Sunsweet Growers Inc.'s ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Sunsweet Growers Inc. Customer Satisfaction (CSAT)
Sunsweet Growers Inc. Customer Satisfaction (CSAT) Score
76 / 100
Sunsweet Growers Inc. has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sunsweet Growers Inc. Customer Satisfaction
Sunsweet Growers Inc.'s Customer Satisfaction score was rated highest by Female customers.
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Ranked Sunsweet Growers Inc. Customer Satisfaction the Highest
Sunsweet Growers Inc. Customer Satisfaction Score by Gender
Sunsweet Growers Inc.'s Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sunsweet Growers Inc..
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sunsweet Growers Inc. Customer Service
3.1/5
Sunsweet Growers Inc. has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Sunsweet Growers Inc.'s Customer Service
Website
https://www.sunsweet.com/
Quick Insights into Sunsweet Growers Inc. Customer Service
Sunsweet Growers Inc.'s Customer Service score was rated highest by Female customers.
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Ranked Sunsweet Growers Inc. Customer Service the Highest
Sunsweet Growers Inc. Customer Service Score by Gender
Sunsweet Growers Inc.'s Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sunsweet Growers Inc..
Female
2.8/5
Male
N/A
Sunsweet Growers Inc. as an Employer
2.5/5
Sunsweet Growers Inc. has a 2.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Sunsweet Growers Inc. scored a -8 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunsweet Growers Inc. would recommend the brand to a friend. ENPS measures how likely Sunsweet Growers Inc. employees would recommend working at Sunsweet Growers Inc. to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
