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NPS
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Sunsweet Growers Inc.
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About Sunsweet Growers Inc. Brand
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Sunsweet Growers Inc. NPS
Sunsweet Growers Inc.'s Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Sunsweet Growers Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Sunsweet Growers Inc. Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Sunsweet Growers Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2021 -33 | Sep 2021 | -33 |
May 2022 0 | May 2022 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Sep 2022 17 | Sep 2022 | 17 |
Oct 2022 29 | Oct 2022 | 29 |
Jul 2023 13 | Jul 2023 | 13 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -9 | Dec 2023 | -9 |
Dec 2024 -1 | Dec 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunsweet Growers Inc. Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Sunsweet Growers Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunsweet Growers Inc. Product Quality
3.9/5
Sunsweet Growers Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sunsweet Growers Inc. Product Information
Sunsweet Growers Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.sunsweet.com/
- Company Size
- 501-1,000 Employees
Sunsweet Growers Inc. Pricing
Sunsweet Growers Inc. ROI & Value For Money
3.5/5
Sunsweet Growers Inc. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Sunsweet Growers Inc. Customer Satisfaction (CSAT)
Sunsweet Growers Inc. Customer Satisfaction (CSAT) Score
86 / 100
Sunsweet Growers Inc. has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunsweet Growers Inc. Customer Service
3.3/5
Sunsweet Growers Inc. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Sunsweet Growers Inc.'s Customer Service
Website
https://www.sunsweet.com/
Sunsweet Growers Inc. as an Employer
2.5/5
Sunsweet Growers Inc. has a 2.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Sunsweet Growers Inc. scored a -1 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunsweet Growers Inc. would recommend the brand to a friend. ENPS measures how likely Sunsweet Growers Inc. employees would recommend working at Sunsweet Growers Inc. to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
