56
NPS
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Hyundai Mobis
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About Hyundai Mobis' Brand
Auto parts company
Brand at a Glance
80%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Hyundai Mobis NPS
Hyundai Mobis's Net Promoter Score (NPS) is a 56 with 72% Promoters, 12% Passives, and 16% Detractors. Net Promoter Score tracks whether Hyundai Mobis's customers would recommend using the product based on a scale of -100 to 100.
Hyundai Mobis Overall NPS
| 72% | Promoters |
|---|---|
| 12% | Passives |
| 16% | Detractors |
Hyundai Mobis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 38 | Nov 2022 | 38 |
Feb 2023 46 | Feb 2023 | 46 |
Mar 2023 49 | Mar 2023 | 49 |
Apr 2023 52 | Apr 2023 | 52 |
May 2023 56 | May 2023 | 56 |
Jun 2023 57 | Jun 2023 | 57 |
Aug 2023 60 | Aug 2023 | 60 |
Nov 2023 62 | Nov 2023 | 62 |
Aug 2024 64 | Aug 2024 | 64 |
Oct 2024 55 | Oct 2024 | 55 |
Dec 2024 59 | Dec 2024 | 59 |
Mar 2025 56 | Mar 2025 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyundai Mobis NPS by Gender
Hyundai Mobis's NPS was rated 25 by Female customers on Comparably.
Female
25
Hyundai Mobis's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Male
N/A
Hyundai Mobis's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Hyundai Mobis NPS by Ethnicity
Hyundai Mobis's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Hyundai Mobis NPS by Age
Hyundai Mobis's NPS was rated 50 points by customers ages 18-25 on Comparably.
Hyundai Mobis NPS by Usage
Hyundai Mobis's NPS was rated 0 points by customers who have used Hyundai Mobis's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Hyundai Mobis Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Hyundai Mobis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hyundai Mobis Customer Loyalty Score by Gender
Hyundai Mobis's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hyundai Mobis.
Female
100%
Yes
Male
N/A
Yes
Hyundai Mobis Customer Loyalty Score by Ethnicity
Hyundai Mobis's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hyundai Mobis.
100
out of 100
Asian or Pacific Islander
Hyundai Mobis Customer Loyalty Score by Age
Hyundai Mobis's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hyundai Mobis.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Hyundai Mobis Customer Loyalty Score by Usage
Hyundai Mobis's Customer Loyalty score was rated 100% by customers who have used Hyundai Mobis's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hyundai Mobis Customer Loyalty Score by Industry
Hyundai Mobis's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hyundai Mobis Product Quality
4.4/5
Hyundai Mobis has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Hyundai Mobis Product Information
Hyundai Mobis’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hyundai Mobis's product the highest.
- Website
- http://en.mobis.co.kr
- Company Size
- 10,000+ Employees
Industry
Tech
Manufacturing
Quick Insights into Hyundai Mobis Product Quality
Hyundai Mobis's Product Quality score was rated highest by Female customers.
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Ranked Hyundai Mobis Product Quality the Highest
Hyundai Mobis Product Quality Score by Gender
Hyundai Mobis's Product Quality score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hyundai Mobis.
Female
4.5/5
Male
N/A
Hyundai Mobis Product Quality Score by Ethnicity
Hyundai Mobis's Product Quality score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hyundai Mobis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Hyundai Mobis Product Quality Score by Age
Hyundai Mobis's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hyundai Mobis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Hyundai Mobis Product Quality Score by Usage
Hyundai Mobis's Product Quality score was rated 4.3 stars by customers who have used Hyundai Mobis's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hyundai Mobis Product Quality Score by Industry
Hyundai Mobis's Product Quality score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hyundai Mobis Pricing
Hyundai Mobis ROI & Value For Money
4/5
Hyundai Mobis has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyundai Mobis' overall ROI score rated by its users and customers.
Hyundai Mobis Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Hyundai Mobis ROI
Hyundai Mobis's ROI score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Hyundai Mobis' ROI score.
Ranked Hyundai Mobis ROI the Highest
Hyundai Mobis ROI Score by Gender
Hyundai Mobis's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hyundai Mobis.
Female
4.1/5
Male
N/A
Hyundai Mobis ROI Score by Ethnicity
Hyundai Mobis's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hyundai Mobis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Hyundai Mobis ROI Score by Age
Hyundai Mobis's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hyundai Mobis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Hyundai Mobis ROI Score by Usage
Hyundai Mobis's ROI score was rated 3.8 stars by customers who have used Hyundai Mobis's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hyundai Mobis ROI Score by Industry
Hyundai Mobis's ROI score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hyundai Mobis Customer Satisfaction (CSAT)
Hyundai Mobis Customer Satisfaction (CSAT) Score
81 / 100
Hyundai Mobis has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hyundai Mobis Customer Satisfaction
Hyundai Mobis's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Hyundai Mobis' Customer Satisfaction.
Ranked Hyundai Mobis Customer Satisfaction the Highest
Hyundai Mobis Customer Satisfaction Score by Gender
Hyundai Mobis's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hyundai Mobis.
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hyundai Mobis Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Hyundai Mobis' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hyundai Mobis.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hyundai Mobis Customer Satisfaction Score by Age
Hyundai Mobis's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hyundai Mobis.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Hyundai Mobis Customer Satisfaction Score by Usage
Hyundai Mobis's Customer Satisfaction score was rated 100 points by customers who have used Hyundai Mobis's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hyundai Mobis Customer Satisfaction Score by Industry
Hyundai Mobis's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
"score": 100,
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}Hyundai Mobis Customer Service
4.2/5
Hyundai Mobis has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hyundai Mobis' overall Customer Service score rated by its users and customers.
About Hyundai Mobis's Customer Service
Website
http://en.mobis.co.kr
Phone Number
82-2-2018-5114
Quick Insights into Hyundai Mobis Customer Service
Hyundai Mobis's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Hyundai Mobis' Customer Service score.
Ranked Hyundai Mobis Customer Service the Highest
Hyundai Mobis Customer Service Score by Gender
Hyundai Mobis's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hyundai Mobis.
Female
4/5
Male
N/A
Hyundai Mobis Customer Service Score by Ethnicity
Hyundai Mobis's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hyundai Mobis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Hyundai Mobis Customer Service Score by Age
Hyundai Mobis's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hyundai Mobis.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Hyundai Mobis Customer Service Score by Usage
Hyundai Mobis's Customer Service score was rated 3.8 stars by customers who have used Hyundai Mobis's products/services for Less than 1 Year.
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Hyundai Mobis Customer Service Score by Industry
Hyundai Mobis's Customer Service score was rated 4.1 stars by Tech industry customers.
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Hyundai Mobis as an Employer
3.0/5
Hyundai Mobis has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Hyundai Mobis scored a 56 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyundai Mobis would recommend the brand to a friend. ENPS measures how likely Hyundai Mobis employees would recommend working at Hyundai Mobis to a friend.
Net Promoter Score
56
NPS Score
| 72% | Promoters |
|---|---|
| 12% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
