60
NPS
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HarbourVest Partners
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About HarbourVest Partners' Brand
HarbourVest is an independent investment firm that provides innovative private equity solutions to institutional clients worldwide.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
HarbourVest Partners NPS
HarbourVest Partners's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether HarbourVest Partners's customers would recommend using the product based on a scale of -100 to 100.
HarbourVest Partners Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
HarbourVest Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Aug 2021 33 | Aug 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Jun 2022 20 | Jun 2022 | 20 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 43 | Sep 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
Oct 2023 55 | Oct 2023 | 55 |
Nov 2024 60 | Nov 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HarbourVest Partners Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of HarbourVest Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HarbourVest Partners Product Quality
4.1/5
HarbourVest Partners has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HarbourVest Partners' overall Product Quality score rated by its users and customers.
HarbourVest Partners Product Information
HarbourVest Partners’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.harbourvest.com
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
HarbourVest Partners Pricing
HarbourVest Partners ROI & Value For Money
4.1/5
HarbourVest Partners has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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HarbourVest Partners Customer Satisfaction (CSAT)
HarbourVest Partners Customer Satisfaction (CSAT) Score
66 / 100
HarbourVest Partners has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HarbourVest Partners Customer Service
3.8/5
HarbourVest Partners has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About HarbourVest Partners's Customer Service
Address
One Financial Center, Boston, MA 02111
Website
http://www.harbourvest.com
Phone Number
617-348-3707
HarbourVest Partners as an Employer
4.5/5
HarbourVest Partners has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HarbourVest Partners scored a 60 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of HarbourVest Partners would recommend the brand to a friend. ENPS measures how likely HarbourVest Partners employees would recommend working at HarbourVest Partners to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
