37
NPS
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Red Bull Media House
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About Red Bull Media House's Brand
Red Bull Media House brings the world of Red Bull to life.
Brand at a Glance
89%
Customer Loyalty
3.3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Red Bull Media House NPS
Red Bull Media House's Net Promoter Score (NPS) is a 37 with 55% Promoters, 27% Passives, and 18% Detractors. Net Promoter Score tracks whether Red Bull Media House's customers would recommend using the product based on a scale of -100 to 100.
Red Bull Media House Overall NPS
| 55% | Promoters |
|---|---|
| 27% | Passives |
| 18% | Detractors |
Red Bull Media House NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 25 | Aug 2022 | 25 |
Jan 2023 20 | Jan 2023 | 20 |
May 2023 34 | May 2023 | 34 |
Jun 2023 43 | Jun 2023 | 43 |
Aug 2023 25 | Aug 2023 | 25 |
Feb 2024 33 | Feb 2024 | 33 |
Dec 2024 30 | Dec 2024 | 30 |
Mar 2025 36 | Mar 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red Bull Media House Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Red Bull Media House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Red Bull Media House Product Quality
3.3/5
Red Bull Media House has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Red Bull Media House's overall Product Quality score rated by its users and customers.
Red Bull Media House Product Information
Red Bull Media House’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Red Bull Media House Pricing
Red Bull Media House ROI & Value For Money
3.9/5
Red Bull Media House has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Red Bull Media House Customer Satisfaction (CSAT)
Red Bull Media House Customer Satisfaction (CSAT) Score
86 / 100
Red Bull Media House has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Red Bull Media House Customer Service
3.9/5
Red Bull Media House has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Red Bull Media House's overall Customer Service score rated by its users and customers.
About Red Bull Media House's Customer Service
Website
http://www.redbullmediahouse.com/
Phone Number
43 662 2240 0
Red Bull Media House as an Employer
3.2/5
Red Bull Media House has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Red Bull Media House
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Red Bull Media House scored a 37 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Red Bull Media House would recommend the brand to a friend. ENPS measures how likely Red Bull Media House employees would recommend working at Red Bull Media House to a friend.
Net Promoter Score
37
NPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
