-34
NPS
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360Training
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About 360Training's Brand
We empower individuals to achieve their goals through online training and certification courses. At 360training, we proudly lead the way in online training and certification, setting the bar high for excellence in education across various industries in the United States.
Brand at a Glance
76%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
360Training NPS
360Training's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether 360Training's customers would recommend using the product based on a scale of -100 to 100.
360Training Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
360Training NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -60 | Feb 2024 | -60 |
Jul 2024 -33 | Jul 2024 | -33 |
Oct 2024 -43 | Oct 2024 | -43 |
Nov 2024 -33 | Nov 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
360Training NPS by Gender
360Training's NPS was rated -100 by Female customers on Comparably.
Female
-100
360Training's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
360Training's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
360Training NPS by Ethnicity
360Training's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
360Training NPS by Usage
360Training's NPS was rated -100 points by customers who have used 360Training's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
360Training Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of 360Training users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
360Training Customer Loyalty Score by Gender
360Training's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of 360Training.
Female
70%
Yes
Male
N/A
Yes
360Training Customer Loyalty Score by Ethnicity
360Training's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 360Training.
78
out of 100
Caucasian
360Training Customer Loyalty Score by Usage
360Training's Customer Loyalty score was rated 70% by customers who have used 360Training's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
360Training Product Quality
1.5/5
360Training has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 360Training's overall Product Quality score rated by its users and customers.
360Training Product Information
360Training’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.360training.com/
- Company Size
- 201-500 Employees
Industry
Education
Quick Insights into 360Training Product Quality
360Training's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked 360Training's Product Quality.
Ranked 360Training Product Quality the Highest
360Training Product Quality Score by Gender
360Training's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 360Training.
Female
1.5/5
Male
N/A
360Training Product Quality Score by Ethnicity
360Training's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 360Training.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
360Training Product Quality Score by Usage
360Training's Product Quality score was rated 1.5 stars by customers who have used 360Training's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
360Training Pricing
360Training ROI & Value For Money
1.5/5
360Training has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into 360Training ROI
360Training's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked 360Training's ROI score.
Ranked 360Training ROI the Highest
360Training ROI Score by Gender
360Training's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of 360Training.
Female
1.5/5
Male
N/A
360Training ROI Score by Ethnicity
360Training's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 360Training.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
360Training ROI Score by Usage
360Training's ROI score was rated 1.5 stars by customers who have used 360Training's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
360Training Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 360Training Customer Satisfaction
360Training's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked 360Training's Customer Satisfaction.
Ranked 360Training Customer Satisfaction the Highest
360Training Customer Satisfaction Score by Gender
360Training's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of 360Training.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
360Training Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
360Training's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 360Training.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
360Training Customer Satisfaction Score by Usage
360Training's Customer Satisfaction score was rated 0 points by customers who have used 360Training's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
360Training Customer Service
1.6/5
360Training has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 360Training's overall Customer Service score rated by its users and customers.
About 360Training's Customer Service
Address
6504 Bridge Point Pkwy 100, Austin, TX 78730
Website
https://www.360training.com/
Phone Number
(877) 881-2235
360Training's Social Links
Quick Insights into 360Training Customer Service
360Training's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked 360Training's Customer Service score.
Ranked 360Training Customer Service the Highest
360Training Customer Service Score by Gender
360Training's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 360Training.
Female
1.5/5
Male
N/A
360Training Customer Service Score by Ethnicity
360Training's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 360Training.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
360Training Customer Service Score by Usage
360Training's Customer Service score was rated 1.5 stars by customers who have used 360Training's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
360Training as an Employer
4.6/5
360Training has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
360Training scored a -34 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of 360Training would recommend the brand to a friend. ENPS measures how likely 360Training employees would recommend working at 360Training to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 89% | Promoters |
|---|---|
| 0% | Passive |
| 11% | Detractors |
