20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ESI
Marketing or Exec? Claim Your Free Account
About ESI's Brand
"ITT/ESI provides accredited, technology-oriented undergraduate and graduate degree programs."
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
ESI NPS
ESI's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether ESI's customers would recommend using the product based on a scale of -100 to 100.
ESI Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
ESI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Nov 2022 60 | Nov 2022 | 60 |
Jan 2023 33 | Jan 2023 | 33 |
May 2023 29 | May 2023 | 29 |
Oct 2023 37 | Oct 2023 | 37 |
Mar 2024 22 | Mar 2024 | 22 |
May 2024 20 | May 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESI Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of ESI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ESI Product Quality
3.4/5
ESI has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ESI's overall Product Quality score rated by its users and customers.
ESI Product Information
ESI’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.ittesi.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Energy
Hardware and Devices
ESI Pricing
ESI ROI & Value For Money
3.7/5
ESI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ESI's overall ROI score rated by its users and customers.
ESI Customer Satisfaction (CSAT)
ESI Customer Satisfaction (CSAT) Score
50 / 100
ESI has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ESI Customer Service
3.7/5
ESI has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ESI's overall Customer Service score rated by its users and customers.
About ESI's Customer Service
Address
Carmel, IN United States of America
Website
www.ittesi.com
ESI as an Employer
4.5/5
ESI has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ESI scored a 20 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of ESI would recommend the brand to a friend. ENPS measures how likely ESI employees would recommend working at ESI to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
