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NPS
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Axis
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About Axis' Brand
AXIS Telekom Indonesia, a GSM mobile operator, provides mobile communication and content solutions to subscribers in Indonesia.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Axis NPS
Axis's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Axis's customers would recommend using the product based on a scale of -100 to 100.
Axis Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Axis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 -15 | Feb 2024 | -15 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -7 | Apr 2024 | -7 |
Jul 2024 0 | Jul 2024 | 0 |
Nov 2024 7 | Nov 2024 | 7 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axis Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Axis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axis Product Quality
4/5
Axis has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Axis' overall Product Quality score rated by its users and customers.
Axis Product Information
Axis’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://axisworld.co.id
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
Axis Pricing
Axis ROI & Value For Money
4.1/5
Axis has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Axis' overall ROI score rated by its users and customers.
Axis Customer Satisfaction (CSAT)
Axis Customer Satisfaction (CSAT) Score
74 / 100
Axis has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Axis Customer Service
3.9/5
Axis has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Axis' overall Customer Service score rated by its users and customers.
About Axis's Customer Service
Address
Menara AXIS (DEA Tower Complex), Kawasan Mega Kuningan, Jl. Mega Kuningan Barat Kav. E4.3 No. 2, Lund, NV United States of America
Website
http://axisworld.co.id
Phone Number
62 21 576 0880
Axis as an Employer
4.3/5
Axis has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Axis scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Axis would recommend the brand to a friend. ENPS measures how likely Axis employees would recommend working at Axis to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 16% | Promoters |
|---|---|
| 67% | Passive |
| 17% | Detractors |
