67
NPS
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Brand Page
CLSA
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About CLSA's Brand
CLSA is an investment bank that provides security brokerage and investment banking services.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
CLSA NPS
CLSA's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether CLSA's customers would recommend using the product based on a scale of -100 to 100.
CLSA Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
CLSA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Nov 2022 66 | Nov 2022 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CLSA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CLSA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CLSA Product Quality
3.7/5
CLSA has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CLSA's overall Product Quality score rated by its users and customers.
CLSA Product Information
CLSA’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.clsa.com
- Company Size
- 1-10 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
CLSA Pricing
CLSA ROI & Value For Money
4/5
CLSA has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CLSA's overall ROI score rated by its users and customers.
CLSA Customer Satisfaction (CSAT)
CLSA Customer Satisfaction (CSAT) Score
50 / 100
CLSA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CLSA Customer Service
4.5/5
CLSA has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About CLSA's Customer Service
Address
18/F, One Pacific Place, 88 Queensway,
Website
https://www.clsa.com
CLSA as an Employer
2.6/5
CLSA has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CLSA scored a 67 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of CLSA would recommend the brand to a friend. ENPS measures how likely CLSA employees would recommend working at CLSA to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
